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    Help Desk Specialist - Washington, United States - KMRG, LLC

    KMRG, LLC
    KMRG, LLC Washington, United States

    3 weeks ago

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    Description

    ROLE

    We need an experienced professional to support the U.S Agency for Global Media (USAGM) Technology, Services and Innovation Office. You'll support the Facilities Management Division (FMD) with day-to-day operations (i.e., parking programs, printing/mail services, and safety and health programs).

    Apply today

    RESPONSIBILITIES

    Offer help desk support for Facilities Management Division (FMD)

    Serve as first point of contact for customer inquiries and concerns

    Address queries and service requests via phone, email, or in person

    Create, assign, and monitor service requests in Ivanti Service Manager

    Follow up with customers, facilities team, property management, and contract service to resolve issues

    Create and update documents and spreadsheets (i.e., contact lists, duty rosters, staff assignments, parking permits)

    Update logs, requisitions, and invoice payment forms

    Manage incoming and outgoing mail and packages

    Monitor and restock office supply inventories and submit requests

    Maintain filing system

    Make copies and scan documents

    Coordinate meeting schedules

    Assist with organizing USAGM-related special events

    Coordinate maintenance of office equipment

    Assist in distributing parking permits

    Help oversee safety equipment and first aid stations

    Coordinate with the Contracting Officer Representative (COR) and Facilities Director

    KNOWLEDGE & SKILLS

    Proficient in office administration duties (i.e., mail processing, filing, and document management)

    Exceptional customer service skills (telephone and in-person)

    Detailed-oriented and highly organized

    Resourceful and proactive

    Excellent written and oral communication skills

    Knowledge of mailing and packaging processes

    BACKGROUND

    5+ years of progressive and relevant experience

    Experience using Ivanti Service Manager or equivalent software required

    Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Teams)

    Proficient in Adobe Acrobat

    EDUCATION

    Bachelor's degree preferred

    LOCATION

    USAGM Wilbur J. Cohen Building

    330 Independence Avenue, SW Washington, DC 20237

    TELEWORK

    N/A

    CLEARANCE

    U.S. citizenship required since this role supports the U.S. federal government

    CLIENT

    U.S. Agency for Global Media (USAGM)

    TRAVEL

    No travel required

    WORK HOURS

    40 hours per week

    8 hours per day

    EMPLOYMENT CLASSIFICATION

    Employment Classification Eligibility — Non-Exempt

    RELOCATION

    Not eligible for relocation benefits

    ******************

    KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

    Other Considerations. Applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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