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Dana Point

    Office/Front Office Assistant - Dana Point, United States - Healthy At Home Caregivers

    Healthy At Home Caregivers
    Healthy At Home Caregivers Dana Point, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:
    • Conducts all business calls and interactions with proficiency, accuracy and in a professional manner.
    • Provides prompt if not immediate response to clients or client referral sources regarding changes in scheduling, availability of staff, problems, cancellations, notifications, etc.
    • Interacts with Care Managers and upper managemen and all clinical staff in a professional, courteous manner.
    • Performs all scheduling functions by constantly logging any change in employee/client schedule into HomeCare IT scheduling software. Documents all necessary items as "notes" in HomeCare IT.
    • Reviews and manages all client status changes within the Provider Direct database.
    • Possesses the knowledge about home care and be able to advise clients and employees when necessary.
    • Participate in employee orientation and continually work through issues with direct field staff.
    • Responsible to fill every possible case referred by contracting agencies and referral sources in as timely a fashion as possible.
    • Possesses knowledge about HIPAA, ethical/moral standards, client right to privacy, and issues of confidentiality.
    • Thinks, communicates and acts clearly and quickly.
    • Addresses issues of paperwork, adherence to scheduling and personnel problems directly with staff.
    • Multitasks at an extremely high level between answering/making phone calls, sending/receiving emails and/or faxes, interviewing employment candidates, conducting new hire orientations,
    • Demonstrates networking skills and an ability to attract clients and referral sources in a legitimate, professional manner.
    • Possesses advanced writing skills required to compose incident reports, memos and other written assignments when necessary.
    • Requires intense attention and concentration. Good visual, verbal and hearing skills.
    • Possesses flexibility and ability to deal with a wide range of personality types and ages.
    • Required to attend events such as Job Fair, Community events, promoting the Organization in the Community.
    • Required to be on a weekend call at least once a month.
    • Required to wear different Hats and be able to perform office duties as scheduled by the Director.
    Requirements:
    • Experience in home care, specifically as a caregiver or scheduling coordinator, preferred.
    • Excellence in Scheduling Software, Microsoft Word, Microsoft Excel, Internet, Email, and Microsoft Windows operation.
    • Some College Education
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