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    BMG Customer Service Representative - Irving, United States - PrimeSource Building Products

    PrimeSource Building Products
    PrimeSource Building Products Irving, United States

    3 weeks ago

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    Description
    Job Description

    PrimeSource Building Products, Inc., one of the nation's largest wholesale distributors of building supply products, is seeking a BMG Customer Service Representative to service customers and PrimeSource distribution centers in the Corporate Office in Irving, TX.

    This job position is to assist the BMG Field Team in effectively managing a geographic region of the country in selling building material commodities to our top tiered customers.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.
    • Take calls from specific geographically assigned customers for Building Material Group (BMG). The CSR is the inside sales contact for the BMG Field Team.
    The CSR would have responsibility for the following items as they relate to the Preferred Dealer customer classification:
    • Take orders for truckload shipments of () BMG Products
    • Place orders for BMG products with vendors and confirm proper shipping methods, shipping status, and confirming proper pricing levels for that market.
    • Maintaining individual customer pricing channels for BMG products.
    • Deliver correct and precise order information to order entry and maintain communication with our credit department to insure that proper credit procedures are being implemented and followed.
    • Providing our customers with accurate pricing for all vendors the customer elects to buy from.
    • Matching vendor invoices with customer orders for accuracy. These orders are then sent to our billing department for accurate invoicing to the customer.
    • Handling all customer field level problems that relate to shipment shortages, pricing discrepancies, and vendor inventory levels.
    • Primary customer communication channel for price increase, allocation of commodity items, and general market information.
    • Solicitation to all BMG customers selling BMG direct truck loads.
    The CSR assists the BMG Field Team with all vendor duties as follows:
    • Primary vendor contact to maintain proper market pricing.
    • Secures shipments during allocation of product and tracks those shipments.
    • Communicates market intelligence from the vendor and customer to the BMG Field Team.
    The CSR assists the Distribution Center's outside and inside sales organization as follows:
    • The primary contact point for customer quotations.
    • Maintains accurate market pricing that is delivered to all inside and outside field sellers.
    • Communication channel for all market intelligence and vendor relations.
    The CSR will develop and maintain a list of customers that they are responsible for generating sales of specific product categories
    • Research accounts that have been non-active based on dales database and input form the BMG Field Team.
    • Systematically list these accounts so that they can be entered into a sales tracking report
    • Develop sales platforms with these accounts and attain a consistent rapport and product category repeat sales cycle.
    • Builds and maintains customers relationships.
    • Prepares reports of business transactions.
    • Works with outside sales representatives to keep account activities and literature up to date.
    • Solicits new business as outlined by the BMG Field Team.
    • Travels to and attends trade shows, as scheduling permits.
    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Computer SkillsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1 - 2 years of experience

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Internet software; Inventory software; Order processing systems; Spreadsheet software and Word Processing software.

    PrimeSource Building Products, Inc. is an Equal Opportunity Employer. PrimeSource Building Products, Inc. is fully committed to equal employment opportunity (EEO) and maintaining a workplace free of discrimination and harassment based on race, gender, religion, age, color, national origin, disability, sexual orientation, genetic information and other non-merit factors. All persons shall be afforded equal employment opportunity at PrimeSource Building Products, Inc.

    PrimeSource Building Products, Inc. prohibits discrimination in all aspects of its personnel policies, program practices and operations and relationships with employees and applicants, including but not limited to recruitment, hiring and merit promotion. PrimeSource Building Products, Inc. promotes programs of affirmative recruitment and employment at all levels of PrimeSource Building Products, Inc.. PrimeSource Building Products, Inc. subscribes to, and will implement to the full extent, all applicable laws that promote equality of opportunity.

    PrimeSource Building Products, Inc. welcomes and encourages applications from persons with disabilities, and will reasonably accommodate the needs of those persons. PrimeSource Building Products, Inc. is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within PrimeSource Building Products, Inc.
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