Jobs
>
Pittsburgh

    Client Service Associate - Pittsburgh, United States - PNC

    PNC
    PNC Pittsburgh, United States

    6 days ago

    Default job background
    Description

    Position Overview
    Job Description Summary

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

    We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

    As a Client Service Associate within PNC's Private Bank organization, you will be based in Pittsburgh, PA.

    This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.


    Experience working with/for a Fiduciary, a Brokerage, in Banking, or in any other part of the Financial Industry is preferred.


    The Client Service Associate serves as the primary point of contact for our clients and advisors in the execution of client servicing and administrative requests by initiating or completing activities across all PNC Private Bank products and services (Banking, Investment and Fiduciary).

    The Client Service Associate also partners with Advisors/Leaders on any client related activities.


    As the owner of the service experience, the Client Service Associate also partners closely with the Advisors, Middle Office, or Operations teams for service request fulfillment, supporting our collective goal of becoming more client-centric and providing a world-class, seamless client experience.

    Key responsibilities include, but are not limited to, handling:

    • Transaction Requests
    • Maintenance Requests
    • Inquiry Requests
    • Risk Management

    Job Description


    • Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource.
    • Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Performs common processing and ensures compliance with standard regulations and processes. May administer complex implementation plans and related client interactions.
    • Acts as a point of contact for clients, client teams or service partners and may act as an escalation point for complex client implementation and servicing issues.
    • Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
    • Serves as a peer resource and may perform general administrative support.
    PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:



    • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

    • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

    Competencies


    Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.


    Customer Support Policies, Standards and Procedures - Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.


    Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.


    Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.


    Flexibility and Adaptability - Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.


    Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

    Problem Management Process - Knowledge of and ability to bring a reported problem to successful resolution.


    Products and Services - Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.


    Sales Support and Administration - Knowledge of sales tasks, tools and procedures and the ability to support an organization's sales plan and process.


    Work Experience


    Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.

    Typically requires 4+ years of related business or functional experience.

    In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.


    Education
    Associates


    Additional Job Description


    Benefits

    PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future.

    Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.

    To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.


    Disability Accommodations Statement:


    If an accommodation is required to participate in the application process, please contact us via email at
    . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and
    say "Workday"
    for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.*

    At PNC we foster an inclusive and accessible workplace.

    We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.


    Equal Employment Opportunity (EEO):


    PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.


    California Residents

    Refer to the California Consumer Privacy Act Privacy Notice \_CCPA\_Privacy\_Disclosure\) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
  • Shell

    Customer Service Associate

    4 days ago

    Shell Pittsburg, United States

    Are you ready to work for a company that rewards and values your contributions? Rebel Convenience Stores offers competitive pay, health benefits, and a chance for advancement. · Customer Service Associates pay between **$16 - $19 per hour**. · Join the Rebel team for spontaneity ...

  • PNC Bank

    Client Service Associate

    1 week ago

    PNC Bank Pittsburgh, United States

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all Client Service, Associate, Ser ...

  • VetJobs

    Client Service Associate

    6 days ago

    VetJobs Pittsburgh, United States

    Job Description · On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their ...

  • Home Decor Outlets

    Customer Service Associate

    1 week ago

    Home Decor Outlets Pittsburgh, United States

    **Customer Service Associate / Cashier (Pittsburgh, PA)** · Customer Service/Cashier · Home Dcor Outlets one of the fastest growing home furnishing companies in the country is currently seeking an exceptional Customer Service Associate/Cashier to join our team. The starting rat ...

  • TransPerfect

    Client Services Associate

    6 days ago

    TransPerfect Pittsburgh, United States

    Who We Are · Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services effi ...

  • Rite Aid

    Lead Service Associate

    1 week ago

    Rite Aid Dunmore, United States

    Rite Aid Corp South Blakely Street [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with ...

  • Value City Furniture

    Customer Service Associate

    6 days ago

    Value City Furniture Pittsburgh, United States

    ** Customer Service Associate** · *Share by Email* Location: VCF PITTSBURGH #47 At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journeyan adventure. To that purpose, we are committe ...

  • Cushman & Wakefield Inc

    Office Services Associate

    6 days ago

    Cushman & Wakefield Inc Pittsburgh, United States

    Job Title · Office Services Associate · Job Description Summary · This position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. Engage at the appropriate level to support cont ...

  • WesBanco Bank

    Customer Service Associate

    1 week ago

    WesBanco Bank Pittsburgh, United States

    Reference #: Job Title - Department Customer Service Associate - Customer Service Center Location · This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although p ...

  • Ollie's Bargain Outlet, Inc.

    Customer Service Associate

    1 week ago

    Ollie's Bargain Outlet, Inc. Pittsburgh, United States

    Ollie's Bargain Outlet - 880 Butler St [Retail Associate / Team Member] As a Customer Service Associate at Ollie's Bargain Outlet, you'll: Greet and acknowledge every customer as they enter and exit the store and as they approach the front end; Accurately and efficiently operate ...

  • WesBanco Bank

    Customer Service Associate

    3 days ago

    WesBanco Bank Pittsburgh, United States

    Reference #: Job Title - Department Customer Service Associate - Customer Service Center Location · This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although p ...

  • Apex Systems

    Client Services Associate

    1 week ago

    Apex Systems Pittsburgh, United States

    Apex Systems is working to fill an opening with our Client: BNY Mellon Please see the below details and apply if interested. · Client: BNY Mellon · Job Title: Client Service Associate I · Pay Rate: $21 an hour · Shifts: M-F 8am-5pm- Onsite · Location: 500 Ross Street Pitts ...

  • Genesis10

    Client Services Associate

    1 week ago

    Genesis10 Pittsburgh, United States

    Genesis10 is seeking a Client Services Associate for a 3 month + contract to hire position with a financial services client located in Pittsburgh, PA. · This position pays: $ / hr W2 based on experience. Candidates applying must be a US Citizen or Green Card Holder and able to w ...

  • Highmark

    Environmental Services Associate

    18 hours ago

    Highmark Pittsburgh, United States

    Eligible Sign on Bonus details for qualified candidates:$1,000 (after 90 days of continuous employment)Completes the standardized cleaning process in patient rooms, offices, departments and other ancillary areas utilizing the appropriate cleaning pro Environmental Service, Hospit ...

  • Hertz

    Customer Service Associate

    1 week ago

    Hertz Pittsburgh, United States

    · Wage: $ monthly commission · The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class ...

  • Highmark

    Environmental Services Associate

    4 days ago

    Highmark Pittsburgh, United States

    Eligible Sign on Bonus details for qualified candidates:$1,000 (after 90 days of continuous employment)Completes the standardized cleaning process in patient rooms, offices, departments, and other ancillary areas utilizing the appropriate cleaning pr Environmental Service, Hospit ...

  • VetJobs

    Client Service Associate

    6 days ago

    VetJobs Pittsburgh, United States

    Job DescriptionOn behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Ca ...

  • PNC Financial Services Group

    Client Service Associate

    2 days ago

    PNC Financial Services Group Pittsburgh, United States

    Job Profile · Position Overview · Job Description Summary · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclu ...

  • PNC Financial Services Group

    Client Service Associate

    1 week ago

    PNC Financial Services Group Pittsburgh, United States

    Position OverviewJob Description SummaryAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture ...

  • Highmark Health

    Food Service Associate

    5 days ago

    Highmark Health Pittsburgh, United States

    **Company :** · Allegheny Health Network · **Job Description :** · GENERAL OVERVIEW: · This job prepares and serves meals to patients, employees, visitors, and catering customers. Maintains sanitation of equipment and work areas. Receives and disburses money for food service; ope ...