Client Service Associate - Pittsburgh, United States - PNC Financial Services Group

PNC Financial Services Group Pittsburgh, United States

3 weeks ago

Description

Job Profile

Position Overview

Job Description Summary
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Service Associate within PNC's Private Bank organization, you will be based in Pittsburgh, PA.

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.

Experience working with/for a Fiduciary, a Brokerage, in Banking, or in any other part of the Financial Industry is preferred.

The Client Service Associate serves as the primary point of contact for our clients and advisors in the execution of client servicing and administrative requests by initiating or completing activities across all PNC Private Bank products and services (Banking, Investment and Fiduciary). The Client Service Associate also partners with Advisors/Leaders on any client related activities.
As the owner of the service experience, the Client Service Associate also partners closely with the Advisors, Middle Office, or Operations teams for service request fulfillment, supporting our collective goal of becoming more client-centric and providing a world-class, seamless client experience.

Key responsibilities include, but are not limited to, handling:

• Transaction Requests

• Maintenance Requests

• Inquiry Requests

• Risk Management

Job Description

Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource.
Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Performs common processing and ensures compliance with standard regulations and processes. May administer complex implementation plans and related client interactions.
Acts as a point of contact for clients, client teams or service partners and may act as an escalation point for complex client implementation and servicing issues.
Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
Serves as a peer resource and may perform general administrative support.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Customer Support Policies, Standards and Procedures - Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.

Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Flexibility and Adaptability - Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.

Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Management Process - Knowledge of and ability to bring a reported problem to successful resolution.

Products and Services - Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Sales Support and Administration - Knowledge of sales tasks, tools and procedures and the ability to support an organization's sales plan and process.

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday"for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Client Services Associate

2 weeks ago

Gpac Pittsburgh, United States Full time

Client Service Associate · Do you enjoy interacting with clients, organizing documents, and learning new things? If so, we are seeking a client service associate to join our high net worth investment advisory team. In this role, you will be responsible for providing excellent ser ...
Customer Service Associate

4 weeks ago

Hertz Pittsburgh, United States

· Wage: $ monthly commission · The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class ...
Lead Service Associate

2 weeks ago

Rite Aid of Pennsylvania Inc Pittsburgh, United States

Lead Service Associate · Contribute to our mission to improve Health and Wellness in your community. · Become a Rite Aid Lead Service Associate, today · As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to ...
Lead Service Associate

1 week ago

Rite Aid Pittsburgh, United States

Lead Service Associate · Contribute to our mission to improve Health and Wellness in your community. · Become a Rite Aid Lead Service Associate, today · As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to ...
Client Services Associate

4 weeks ago

Apex Systems Pittsburgh, United States

Apex Systems is working to fill an opening with our Client: BNY Mellon Please see the below details and apply if interested. · Client: BNY Mellon · Job Title: Client Service Associate I · Pay Rate: $21 an hour · Shifts: M-F 8am-5pm- Onsite · Location: 500 Ross Street Pitts ...
Client Service Associate

4 weeks ago

PNC Financial Services Group Pittsburgh, United States

Position OverviewJob Description SummaryAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture ...
Customer Service Associate

2 weeks ago

NVR Pittsburgh, United States

As a Customer Service Associate at NVR, which is the parent company of Ryan Homes, you will be part of the team responsible for providing technical assistance and research to resolve issues concerning products, materials, and construction. · NVR is a growing company with signific ...
Client Services Associate

1 week ago

SPS North America Inc Pittsburgh, United States

Job Details · Job Location · BNPIT - Pittsburgh, PA · Position Type · Full Time · Job Category · Customer Service · Description · Job Title: Client Services Associate · Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services ...
Customer Service Associate

3 weeks ago

Hertz Pittsburgh, United States

The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales suppor ...
Associate, Client Service I

2 weeks ago

BNY Mellon Pittsburgh, United States Full time

Overview · ~Analyst, Client Service~ (Hybrid) · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that mana ...
Customer Service Associate

4 weeks ago

Three Rivers Optical Pittsburgh, United States

About the Company · Three Rivers Optical, based out of Pittsburgh, PA, has a 50+ year history as a leading independent optical laboratory serving its customers across the country with exceptional service and quality. Three Rivers Optical produces lenses for the top manufacturers ...
Environmental Services Associate

1 week ago

Highmark Health Pittsburgh, United States

Company : Allegheny Health Network Job Description : GENERAL OVERVIEW _Eligible Sign on Bonus details for qualified candidates:_ _$1,000 (after 90 days of continuous employment)_ Completes the standardized cleaning process in patient rooms, offices, departments and other ancillar ...
Customer Service Associate

3 weeks ago

Three Rivers Optical Pittsburgh, United States

Job Description · Job DescriptionDescription:About the Company · Three Rivers Optical, based out of Pittsburgh, PA, has a 50+ year history as a leading independent optical laboratory serving its customers across the country with exceptional service and quality. Three Rivers Optic ...
Environmental Services Associate- Magee-

6 days ago

UPMC Pittsburgh, United States

UPMC - JobID: [Sanitation Worker] As an Environmental Services Associate at UPMC, you'll: Operate all departmental equipment in a safe, orderly, and efficient manner; Climb ladders to hang cubicle drapes and window drapes or to reach areas for other cleaning/disinfecting purposes ...
Environmental Services Associate- Mercy

1 week ago

UPMC Pittsburgh, United States

UPMC - JobID: [Sanitation Worker] As an Environmental Services Associate at UPMC, you'll: Operate all departmental equipment in a safe, orderly, and efficient manner; Climb ladders to hang cubicle drapes and window drapes or to reach areas for other cleaning/disinfecting purposes ...
Senior Associate, Client Service

4 weeks ago

BNY Mellon Pittsburgh, PA, United States Full time

Overview · Senior Associate, Client Service · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manage ...
Veterinary Client Service Associate

4 weeks ago

BluePearl Pittsburgh, United States

**BluePearl Pet** **Hospital in Pittsburgh PA (North Hills),** **is** **looking for an extraordinary Client Service Coordinator to join our Emergency department team** · **_Shift Details:_** **_This position will work 2pm - 12am on Sunday, Wednesday, Thursday and Friday_** · ** ...
Associate, Client Service II

3 weeks ago

BNY Mellon Pittsburgh, United States

Associate, Client Service II · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dol ...
Library Services Associate-Children's

3 weeks ago

Carnegie Library of Pittsburgh Pittsburgh, United States

Library Services Associate-Children's, PT · *How to apply: * Submit a resume and cover letter with application by May 16, 2024 · Job Summary: At Carnegie Library of Pittsburgh we believe in the richness of diversity and we build community, enable learning, provide access and valu ...
Associate Director, Student Services

2 weeks ago

Carnegie Mellon University Pittsburgh, United States

The Tepper School of Business lives at the heart of Carnegie Mellon University, guided by a mission to transform the world, pioneering and innovating at the intersection of business, technology, and analytics. The Tepper School offers a future-focused business school experience, ...

Client Service Associate - Pittsburgh, United States - PNC Financial Services Group

Description

Client Services Associate

Customer Service Associate

Lead Service Associate

Lead Service Associate

Client Services Associate