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Flagstaff

    Breakfast Attendant - Flagstaff, United States - Holiday Inn

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    Description

    Position Summary:


    A Breakfast Attendant assures the highest possible level of guest satisfaction by preparing and serving breakfast for the guests of the hotel.

    Strives to be a customer champion by giving excellent service, being attentive to guest needs and maintaining brand standards.


    Duties and Responsibilities:
    − Able to work a flexible schedule and adhere to start times.
    − Wear proper attire and a nametag while on shift. Keep personal appearance professional.
    − Complete all required company and brand-specific training and/or certifications in a timely manner.
    − Ability to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner.
    − Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations.
    − Promote positive guest relations by greeting guests in a pleasant and courteous manner; provides guests with information regarding local attractions and venues.
    − Prepare and display breakfast items according to brand standards in a timely manner.
    − Restock and replenish food items as needed during breakfast hours.
    − Provide a clean, sanitary and inviting breakfast area for the guest. Bus and clean tables as needed using proper sanitization methods. Sweep floors as needed.
    − Ensure proper food handling techniques and procedures are always practiced. Maintain a Food Handlers Certificate.
    − Check food item quantities on a daily basis and communicate shortages without delay.
    − Take biweekly inventory of all breakfast items and compare with hotel forecast to ensure proper stock. Assist management in ordering breakfast supplies.
    − Receive and responds to guest comments and suggestions and pass these to the property management.
    − Properly clean the breakfast area after closing.
    − Follow the kitchen training standards for all kitchen duties and adhere to the cleaning checklists.
    − Follow established health and safety procedures for using cleaning chemicals and equipment.
    − Maintain a clean, safe, and hazard-free work environment by following safety and security protocols and complying with hotel policies and procedures.
    − Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor.
    − Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
    − Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
    − Follow supervisor directions and work independently with minimal supervision.


    Physical, Mental and Environmental Demands:
    − Be able to perform job functions with attention to detail, with efficiency and under time constraints.
    − Requires physical mobility and stamina, be able to work in a standing position for your shift.
    − Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
    − Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.
    − Be able to operate equipment as needed and required by position.
    − Able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.


    Skills, Educational Background, Experience and Basic Expectations:
    − High School Diploma or GED preferred.
    − Customer service skills and communication.
    − Able to organize, plan ahead and manage workload.
    − Work cohesively with co-workers as part of a team.
    − Ability to work effectively in a fast-paced environment.

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