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Flagstaff

    Operations Supervisor - Flagstaff, United States - Holiday Inn

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    Description

    Job Description

    Job Description

    Position Summary:
    The Operations Supervisor provides leadership and support to all team members in accordance with hotel standards, policies and procedures. Ensures guest satisfaction through a commitment to delivering excellent service. Motivates and engages the team to meet brand goals and company expectations with operational efficiency.


    Duties and Responsibilities:
    − Able to function all hotel operating systems.
    − Assist with recruiting, onboarding and training.
    − Ensure staff training is completed to company standards and brand requirements.
    − Oversee staff scheduling for the departments according to labor standards and forecasted occupancy.
    − Maintain a professional and high-quality service-oriented environment.
    − Able to properly communicate with guests, address issues and bring satisfactory resolutions.
    − Able to forecast and yield manage rates to maximize hotel revenue and fill efficiency.
    − Maintain requirements associated with Guest Rewards and Loyalty Program.
    − Ensure group and meeting room business is properly managed.
    − Work closely with the Housekeeping and Maintenance Department to improve guest service and foster cross-departmental communication.
    − Respond to feedback on all Social Review sites as assigned by management.
    − Assist in maintaining and upkeeping time punches and records in the Time & Attendance System.
    − Assist in conducting staff meetings.
    − Train and monitor Front Office personnel on all participating marketing and sales programs.
    − Keep accurate records, documenting all training in personnel files and monitoring staff performance against plan. Complete necessary file folder administrative duties.
    − Ensure daily checklists are being completed for smooth and efficient operations.
    − Accurately manage Accounts Receivables and all other accounting records as required.
    − Monitor Mart sales and inventory.
    − Monitor breakfast supplies, guest room supplies and other hotel items, and assist with orders.
    − Assist management in meeting revenue goals and capping expenditures.
    − Remain current in all the brand standard updates, new procedures and required training.
    − Work with all departments reinforcing teamwork with a positive attitude to help increase workplace productivity.
    − Responsible for understanding, training, and implementing hotel emergency procedures.
    − Able to work a flexible schedule of varied hours including weekends and holidays.
    − Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures.


    Physical, Mental and Environmental Demands:
    − Must be able to perform job functions with attention to detail, with efficiency and under time constraints.
    − Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
    − Must be able to bend, reach, kneel, pivot and grip items while working in guest rooms.


    Skills, Educational Background, Experience and Basic Expectations:
    − Bachelor's degree / Schooling equivalent in Hotel Management/Business Administration.
    − Minimum 2 years of Front Office/Guest Service experience.
    − Leadership qualities.
    − Effective communication and excellent customer service skills
    − Able to prioritize, organize, strategize and manage workload.
    − Work cohesively with co-workers as part of a team and able to keep confidences.
    − Proficient in Microsoft programs.

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