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    Operations Supervisor - San Francisco, United States - Penn Foster Inc

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    Description
    We're looking for motivated, engaged people to help make everyone's journeys better.


    The position is responsible for supervising employees in various departments throughout the kitchen, including but not limited to equipment, food and transportation.

    This position will be responsible for all safety compliance for all external areas serviced by Gate Gourmet to ensure the personal and physical safety of employees and customers.


    Main Duties and Responsibilities:
    Ensures that all Corporate, customer, Federal, State and local policies and procedures are followed.
    Supervises and supports lower management/supervisors on daily operations.
    Responsible for Transportation routing, coordinating flight delivery assignments, and ensuring Kitchen departure times are being met.

    Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.

    Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
    In partnership with the Ops Manager and General Manager, prepares and plans against end of the month projections.
    Prepares management reports (ex. attendance, HAACCP and labor) reports as required.
    Effectively interfaces and coordinates between customers and employees.
    Under special circumstances Supervisor may get involved (with labor) to get flights serviced on time.

    Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.

    Manages work flow balancing - - the division of responsibilities amongst employees on each shift
    Manages daily manpower planning including assignment of responsibilities and workstations.
    Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
    In conjunction with department leaders determines number of employees needed by shift

    Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.

    Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
    Monitors daily manpower planning and schedules employees.
    Responsible for employee retention and reducing employee turnover.
    Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
    Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
    Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority.
    Ensures employees complete all company required training including but not limited to ServSafe
    Compliance with all company required policies, procedures and processes including but not limited to required training
    Qualifications


    Education:
    High School Diploma or GED required.
    Associates degree preferred.

    Work Experience:

    2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred

    Technical Skills:
    (Certification, Licenses and Registration)

    Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.
    Current or previous labor relations experience is a plus, but not required.
    Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
    Ability to train others required.
    Must have the ability to give negative and positive feedback to employees on a daily basis.
    Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.
    Strong organizational, analytical, communication and leadership skills required.

    Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.

    Basic computer skills with working knowledge of Microsoft Office products required.
    Ability to obtain ServSafe Certification required.
    ServSafe Certified preferred

    Language / Communication Skills:
    Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved
    Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.
    Job Dimensions


    Geographic Responsibility:

    USA

    Type of Employment:
    Full-Time


    Travel %:
    No


    Exemption Classification:
    Exempt


    Internal Relationships:

    TBD

    External Relationships:

    TBD
    Work Environment / Requirements of the Job: Normal work environment

    Budget / Revenue Responsibility:

    USD
    Organization Structure

    Direct Line Manager (Title): Manager, Ops, Unit/Transport

    Dotted Line Manager (Title, if applicable): N/A

    Number of Direct Reports:
    Up to 45, average of 14 (union employees, Asst, Ops, Meal Ordering)

    Number of Dotted Line Reports:
    N/A

    Estimated Total Size of Team:
    Up to 45

    Gate Group Competencies Required to be Successful in the Job:

    Thinking – Information Search and analysis & problem resolution skills
    Engaging – Understanding others, Team Leadership and Developing People
    Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
    Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
    Demonstrated Values to be Successful in the Position

    Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability.

    To demonstrate these Values, we expect to observe the following from everyone:

    We treat each other with respect and we act with

    integrity
    We communicate and keep each other informed
    We put our heads together to problem solve and deliver

    excellence

    as a team
    We have

    passion

    for our work and we pay attention to the little details
    We foster an environment of

    accountability , take responsibility for our actions and learn from our mistakes
    We do what we say we will do, when we say we are going to do it
    We care about our coworkers, always taking an opportunity to make someone's day better

    The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.

    They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

    In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

    gategroup is an equal opportunity employer committed to workforce diversity.

    All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

    For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

    For California Residents, please clic

    k

    here

    to

    view our California privacy notice.

    If you want to be part of a team that helps make travel and culinary memories, join us
    #J-18808-Ljbffr

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