Supervisor - Airport Operations Ramp Service - San Francisco, United States - United Airlines

United Airlines

Verified Company

San Francisco, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description:

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation.

Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another.

It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce.

And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline.

From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work.

Are you ready to travel the world?

At United, we fly into airports around the entire world.

And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

_ The salary for this position is $68,940 - $86,460 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule._

_ At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges._

_ United offers all its airport employees based at SFO Airport free medical coverage. This includes medical coverage for employees __and_
_ their qualified families' members such as spouses, domestic partners, and children at no cost. Coverage is in a gold level, high quality medical plan. Employees also have access to dental coverage where United pays 80% of the cost In addition to medical and dental coverage, United also provides life and accident insurance and employees can enroll in additional coverages such as vision coverage, long-term disability, critical illness, and hospital insurance._

Key Responsibilities:

Provide leadership and oversight of a work area and frontline employees in an operational environment
Focus on leading and developing the skills of frontline employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
Ensure consistency on operational service and product delivery
Engage with frontline employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals
Support standard work and continuous improvement processes
Supervise the performance of a team and work area, taking action as vital to ensure daily operational goals are met
Assess and delegate the appropriate work assignments to frontline employees
Provide frontline employees with regular mentoring, feedback, and recognition as appropriate
Identify issues and engage in structured problem solving to assist frontline employees in accomplishing work
Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist frontline employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
Complete all required regulatory and Company required documentation of activities
Participate in collateral projects

Qualifications:

What's needed to succeed (Minimum Qualifications):

High School Diploma, GED or education equivalent
Strong sense of ownership, understands operations and how to translate knowledge to business goals
2+ years of experience leading and influencing a team and customer service experience
Continuous improvement
Customer Focus
Conflict resolution, accountability, teamwork, engagement/motivation
Safety orientation
Planning/multitasking
Strong written and oral communication skills
Decision making with an ability to lead
Proficient in IT systems and common software appropriate to work group, including Microsoft Office (Outlook, Word Excel)
Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
Must possess a valid stateissued driv