Operations Supervisor - San Francisco, United States - Gate Gourmet
Description
We're looking for motivated, engaged people to help make everyone's journeys better.The position is responsible for supervising employees in the dish/EPA, pre-load, liquor/beverage and transportation areas. Ensures timely completion of all required activities in support of catering efforts.
Annual Hiring Range/Hourly Rate:
$66, K per year
Main Duties and Responsibilities:
- Responsible for leading and directing all dish room, liquor/beverage process employees.
- Ensures quality production standards are maintained for all accounts
- Maintains Company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies
- Prepares management reports (ex. attendance, HAACCP and labor) reports as required.
- Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.
- Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.
- Ensures that all products are coded according to Gate Gourmet procedures.
- Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
- Completes required requisitions for the Storeroom to ensure adequate supply is maintained.
- Responsible for maintaining daily temperature logs and other logs and reports as required.
- Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
- Controls food cost and other controllable costs
- Work with management staff to improve performance of the unit
- Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
- Manages work flow balancingthe division of responsibilities amongst employees on each shift.
- Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
- In conjunction with department leaders determines number of employees needed by shift
- Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
- Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
- Monitors daily manpower planning and schedules employees.
- Responsible for employee retention and reducing employee turnover.
- Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
- Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
- Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority.
- Compliance with all company required policies, procedures and processes including but not limited to required training
Qualifications:
Education:
- High School Diploma or GED required.
- Associates degree preferred.
Work Experience:
- 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred
Technical Skills:
(Certification, Licenses and Registration)- Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.- Current or previous labor relations experience is a plus, but not required. Ability to train others required.- Must have the ability to give negative and positive feedback to employees on a daily basis.- Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.- Strong organizational, analytical, communication and leadership skills required.- Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.- Basic computer skills with working knowledge of Microsoft Office products required.- Ability to obtain ServSafe Certification required.- ServSafe Certified preferred
Language / Communication Skills:
- Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved
- Bilingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.
Geographic Responsibility:
USA
Type of Employment:
Full-Time
Travel %:
No
Exemption Classification:
Exempt
Internal Relationships:
TBD
External Relationships:
TBD
Work Environment / Requirements of the Job: Normal work environment
Budget / Revenue Responsibility:
USD
Organization Structure
Direct Line Manager (Title): Manager, Ops, PP&WP
Dotted Line Manager (
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