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    Field Service Engineer II - Dallas, United States - Thermo Fisher Scientific

    Thermo Fisher Scientific
    Thermo Fisher Scientific Dallas, United States

    4 weeks ago

    Thermo Fisher Scientific background
    Description


    Job DescriptionWhen you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

    Your work will have real-world impact, and you'll be supported in achieving your career goals.


    Summary:


    Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers.

    This Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management.

    The successful candidate will provide complete services on Trace Elemental and Liquid Chromatography/Mass Spectrometry, including installation, repairs, preventative maintenance, and instrument qualifications.

    Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.


    Territory:
    This position would primarily cover Texas (DFW greater area)/Oklahoma with up to 70% travel.

    The territory is TX, AZ, NM, UT, CO, KS, MO, NE, IA, MN, SD ND, WY, ID, MTThis position has not been approved for relocation.


    Responsibilities:
    Perform on-site installation, repair, maintenance and qualifications.

    Must be client-focused, working in conjunction with other ULS teams and SalesMust be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasksReview reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problemAnalyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective actionCoordinate problem resolution with engineering, customer service, and other personnel to expedite repairsAnalyze chemistry reports of technical problems to recommend modifications to eliminate future problemsProvide a communication link between the customer and the company to help ensure that effective service is provided to the customerDevelop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customersOther duties may be assignedMinimum Qualifications and Experience: High school diploma and 5+ years of hands-on experience as a Service Engineer supporting Chromatography and Mass Spectrometry or equivalent experience particularly working with analytical instrumentation, or 5 years or more years relevant industryEffective communication skills and ability to establish good customer rapport are essentialAbility to prioritize service requests and produce clear and concise documentationAbility to work independently within a customer locationMust be available to travel overnight up to 70% within the territory or other areas as requiredEssential Functions and Physical RequirementsAbility to safely lift 50 Lbs with assistance on occasion.

    Ability to safely lift and carry 25-30 Lbs continuously throughout the day.
    Ability to bend, squat, stretch, and reach on a daily basis in a service function.

    Maintain a valid driver's license and safe driving recordPreferred Qualifications:

    Bachelor's Degree in Chemistry, Sciences or related fieldHands-on experience with Chromatography and Mass Spectrometry systems3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or 3 or more years relevant industry experienceAt Thermo Fisher Scientific, each one of our 150,000+ extraordinary minds has a unique story to tell.

    Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.


    Apply today http:
    //jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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