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    Customer Experience Specialist - Santa Barbara, United States - Ergomotion

    Ergomotion
    Ergomotion Santa Barbara, United States

    1 week ago

    Default job background
    Description
    Duties and Responsibilities

    Deal directly with customers either by telephone, or electronically

    Respond promptly to customer inquiries

    Handle and resolve customer complaints

    Obtain and evaluate all relevant information to handle inquiries and complaints

    Perform customer verifications

    Process orders, forms, and requests

    Direct requests and unresolved issues to the designated resource

    Keep records of customer interactions and transactions

    Record details of inquiries, comments and complaints

    Record details of actions taken

    Communicate and coordinate with internal departments

    Follow up on customer interactions

    Completes special projects as defined by Customer Service Supervisor.

    Desired Qualifications

    High School diploma required, some college or degree preferred.

    Must have 2 years of customer service experience.

    Proficient in Microsoft Office

    Must have excellent interpersonal, communication and customer service skills.

    Ability to drive change and inspire innovation.

    Tact and diplomacy in dealing with confidential information.

    Ability to offer common sense solutions to complex service issues.

    Self-starting, high energy level and exceptional work ethic.

    Detailed oriented, driven for results and change.

    Proactive, can-do attitude.


    ABOUT ERGOMOTION


    Ergomotion was started in 2006 and has become the leader in the industry for the design and supply of adjustable beds.

    We own the intellectual property to unique new lines of adjustable beds and sell worldwide, providing direct sales support and customer service to our customers.

    We are based in Santa Barbara, California.

    #J-18808-Ljbffr


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