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Customer Experience Specialist - Santa Barbara, United States - Ergomotion
Description
Duties and ResponsibilitiesDeal directly with customers either by telephone, or electronically
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verifications
Process orders, forms, and requests
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Completes special projects as defined by Customer Service Supervisor.
Desired Qualifications
High School diploma required, some college or degree preferred.
Must have 2 years of customer service experience.
Proficient in Microsoft Office
Must have excellent interpersonal, communication and customer service skills.
Ability to drive change and inspire innovation.
Tact and diplomacy in dealing with confidential information.
Ability to offer common sense solutions to complex service issues.
Self-starting, high energy level and exceptional work ethic.
Detailed oriented, driven for results and change.
Proactive, can-do attitude.
ABOUT ERGOMOTION
Ergomotion was started in 2006 and has become the leader in the industry for the design and supply of adjustable beds.
We own the intellectual property to unique new lines of adjustable beds and sell worldwide, providing direct sales support and customer service to our customers.
We are based in Santa Barbara, California.#J-18808-Ljbffr