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Flower Mound

    front office associate i - Flower Mound, United States - Stride Healthcare Management LLC

    Stride Healthcare Management LLC
    Stride Healthcare Management LLC Flower Mound, United States

    4 hours ago

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    Description

    Job Description

    Job Description

    Job Summary:

    Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.

    Supervisory Responsibilities: N/A

    Essential Duties / Responsibilities:

    • Greet and welcome patients with a positive and friendly attitude.
    • Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.
    • Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
    • Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
    • Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
    • Maintain a neat and organized front desk area.
    • Coordinate with medical staff to ensure a smooth patient flow.
    • Handle sensitive patient information confidentially.
    • Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
    • Other duties as assigned.

    Additional Responsibilities:

    • Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
    • Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.
    • Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
    • Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.

    Required Skills / Abilities:

    • Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.
    • Time management skills.
    • Cleanliness and adherence to protocols.
    • Attention to detail.
    • Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.

    Education and Experience:

    • High School Diploma.
    • Customer service experience, preferably in a healthcare-related setting.
    • Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.
    • Working knowledge of medical terminology and health care insurance.
    • Working knowledge of MS Office (MS Word, Excel, and Outlook)

    Physical Requirements:

    • Involves sitting, standing, and walking for extended periods of time.
    • Full range of body motion, including reaching, bending, and stretching.
    • The ability to lift and carry moderately heavy items, such as boxes of documents or supplies.
    • Good manual and finger dexterity.

    *StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

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