medicaid eligibility program manager - Concord, United States - Cabarrus County, NC

Description

Salary : $59, $70,969.60 Annually

Location : Cabarrus County, NC

Job Type: Full-Time

Job Number: FY

Department: INCOME MAINTENANCE - DSS

Opening Date: 05/09/2024

Closing Date: 5/26/2024 11:59 PM Eastern

Description

Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received.
Recruitment Range - $59, $70, Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 22.

Work Title - Income Maintenance Program Manager

Cabarrus County Department of Social Services

The Cabarrus County Department of Social Services (DSS) strives to improve the quality of life in the community for all our citizens. DSS is committed to ensuring that individuals and families in Cabarrus County have access to the supports they need to achieve their goals. The staff is committed to managing the resources entrusted to them with responsible stewardship and to provide the highest quality professional services possible.

Mission Statement: In partnership with the community, our mission is to enhance the quality of life for our citizens through integrated and comprehensive services that assist, empower, and build upon the strengths of our children, families, adults, and older adults.

Vision Statement: Through community partnership and effective collaboration, Cabarrus County Department of Social Services will be a leader and innovator in providing quality seamless services to the citizens. CCDSS will strive to streamline services to the citizens to effectively meet the needs of a changing economy, improve lives, and create opportunity.

DSS works hand-in-hand with community partners and resources throughout the State of North Carolina to deliver benefits to more than 50,000 families, adults, and children. The Department has five primary divisions:

• Economic Family Support Services ( Child Support, Daycare, Work First, Energy Programs)
• Economic Services (Medicaid, Food & Nutrition Assistance Program)
• Adult, Aging and Transportation Services
• Child Welfare Services
• Business Services

The IMC Program Manager performs advance professional level responsible supervisory work in the guidance, coordination, and delivery of eligibility programs and services within a unit of the Economic Services Division within the Department of Social Services. Work is circumscribed by federal, state, and county constraints, but within those constraints the employee exercises independent judgment and initiative. Work is performed under regular supervision of the Income Maintenance Program Administrator. Supervision is exercised over income maintenance staff and lead personnel.

Examples of Duties

Essential Functions/Typical Tasks:

Plans, directs, supervises, and participates in the delivery of income maintenance programs and services; reviews casework, holds conferences, and assists income maintenance staff in resolving difficult or unusual case situations; interprets and provides guidance on regulations and procedures; prepares and maintains records, files, reports, and confidentiality.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

* Supervises income maintenance caseworkers and supervisors. Evaluates performance of staff for adherence to Federal and State standards regarding quality of work.

* Provides recommendations for employment actions such as hiring, promotions, demotions, disciplinary actions, and dismissals.

* Ensures supervisors are balancing workloads within their unit.

* Evaluates and makes necessary adjustments in personnel assignments, staffing and organizational design for maximum efficiency.

* Implements changes in work procedures or processes to meet program or service demands and client needs.

* Presents recommendations to management regarding program or divisional goals, objectives, procedures, or processes.

* Provides detailed analysis to management on administrative and/or budgetary issues.

* Assess training needs and ensure appropriate training takes place.

* Evaluates the work of the unit via quality assurance reports, State computer error printouts, and input from other supervisors and staff.

* Enforces policies and procedures and ensures compliance.

* Conducts team meetings and monthly conferences.

* Supports and provides input on divisional and agency goals and objectives.

* Participates in long-range planning for the division.

* Prepares reports.

* Maintains records, files, and confidentiality.

* Performs duties related to disaster situations and emergency shelter operations.

* Performs related tasks as required.

Knowledge, Skills, and Abilities:

Thorough knowledge of income maintenance services, Medicaid, and required documentation. Considerable knowledge of the use of income maintenance manuals. Considerable knowledge of community services and programs that may affect eligibility. Considerable knowledge of and ability to read, analyze, interpret, and apply federal, state, and county program rules, regulations, and procedures. Considerable knowledge of casework supervision. Considerable knowledge of eligibility principles, techniques, and practices and their applications to casework. Working knowledge of office equipment, audiovisual equipment, computers, and applicable software. Ability to instruct, organize, supervise, and direct the work of subordinates. Ability to resolve conflict and provide mediation. Ability to tolerate high-stress situations. Ability to assess situations, extract the relevant information, and to make appropriate decisions. Ability to communicate and present ideas effectively verbally or in writing. Ability to establish and maintain effective working relationships with staff, other supervisors, management, employees, and the general public.

Minimum Education / Experience requirements

Education and Experience:

• Requires a high school diploma or GED.
  
• Requires four years of experience as a caseworker or investigator in an income maintenance program in North Carolina, preferably with at least one year of supervisory experience and or an equivalent combination of training and experience.
  
• Requires strong computer skills, particularly with programs such as Word and Excel.
  
• Ability to speak Spanish is desirable.
  
• An equivalent combination of education and experience may be considered.

Special Requirements:
Possession of an appropriate driver's license valid in the State of North Carolina.

Physical Requirements:

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires stooping, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications; visual acuity is required for preparing and analyzing written or electronic data, operation of technology and office equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.

Supplemental Information

Supplemental and Contact Information:
Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States.

Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.To check the status of your application, please log in to your account. Processing applications will take an average of 6 - 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.

For technical issues with your applications, please call the NEOGOV Help Line at . If there are any questions about this posting other than your application status, please contact HR at

• Earned vacation & sick leave
• 11-12 paid holidays per year
• Participation in the Local Government Employees Retirement System
  • Mandatory 6% employee contribution
• 5% employer-paid contribution to NC401K, with no employee match required
  • Employees have the option to contribute additional monies to the NC401K plan or to a 457 retirement savings plan
• Health Insurance plans
  • Consumer driven plan including a health savings account
  • Optional dependent coverage - employee/spouse, employee/children, & employee/family
• Comprehensive health & wellness program
  • On-site exercise equipment & programs
  • Health & wellness themed instructional classes
  • Employee health clinic
  • Employee assistance program (ex. Individual & family counseling, legal & financial services, child & elder care location assistance, etc.)
• Choice of optional dental plans
  • PPO (Preferred Provider Option) or non-PPO
  • Optional dependent coverage - employee/spouse, employee/children, & employee/family
• Vision Plan
  • Includes an annual routine eye exam for individuals on the health insurance plan.
  • Optional eyewear plan available
• $20,000 of term life insurance & accidental death & dismemberment coverage with employer-paid premiums
  • Employee option for up to $50,000 of additional term life coverage
• Optional dependent life insurance coverage for spouses & children

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.) Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.

• Yes
• No

02

What is the highest level of education completed?

• High School Diploma or GED
• Associates Degree
• Bachelor's Degree
• Master's Degree

03

Do you have at least five years of experience working in a DSS?

• Yes
• No

04

Do you have at least two years of supervisory experience?

• Yes
• No

05

Do you have experience with the North Carolina Families Accessing Services through Technology (NCFAST) system?

• Yes
• No

06

Do you have at least four years working in Medicaid Eligibility Services?

• Yes
• No

07

Please select your Microsoft Excel skill level from the choices below.

• Basic
• Intermediate
• Advanced
• Expert

08

Do you have a Valid Driver's License?

• Yes
• No

09

Have you completed Phase 1: Caseworker/ NC Fast Training at a NC community college/trade/technical school? (supporting documentation may be requested by hiring manager)

• Yes
• No

10

Have you completed Phase 2: Caseworker/ NC Fast Training at a NC community college/trade/technical school? (supporting documentation may be requested by hiring manager)

• Yes
• No

11

Please provide your salary requirements below.

Required Question