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    Customer Service Deduction Analyst - Fresno, United States - Sun-Maid

    Sun-Maid
    Sun-Maid Fresno, United States

    3 weeks ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    The Customer Service Deductions Analyst is a detail oriented individual responsible for resolving discrepancies reported by accounts. They will collaborate closely with the Customer Service Manager to ensure adherence to departmental procedures. This role involves managing complex deduction issues, analyzing data, and offering recommendations to minimize Sun-Maid's exposure. The ideal candidate for this non-supervisory position would possess CPG account knowledge, analytical and technical acumen, as well as excellent communication and organa tonal skills.

    EssentialJobDuties:

    (Essential functions are the reason a position exists and encompass the fundamental tasks an employee must be capable of executing, whether or not reasonable adjustments are needed. When determining the importance of a function, consider factors such as; whether the function aligns with the primary purpose of the position, and the level of expertise or skill necessary to execute the function.)

    • Validate & reconcile deduction claims.

    • Identify and analyze problem accounts and types of claims, collaborating with cross-functional teams to reduce future deductions.

    • Analyze open repayment requests and work with relevant parties to facilitate resolution.

    • Review customer policies, vendor guides, contracts, and other relevant documentation to validate claims processes.

    • Utilize customer internet portals, internal trade systems, QAD, and e-File to validate and document claims.

    • Acquire understanding of cash application processes to troubleshoot deduction creation issues.

    • Process credits and or debits, as needed.

    Requirements

    Education and Experience:

    • Minimum of 5 years' experience in deduction resolution related to Consumer Packaged Goods (CPG).
    • Deduction knowledge related to top grocery/mass/ecom Accounts.
    • Proficient in MS Excel for data analysis and reporting.
    • Comfortable with technology, including MS Teams and internet portals.
    • Excellent verbal and written communication skills.
    • Motivated team player.
    • Strong organizational skills.
    • Demonstrates natural curiosity, adaptability, and a quick learning ability.
    Salary Description

    $23.08-$28.85/hr
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