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    Front Desk Coordinator - Atlanta, United States - M3 USA

    M3 USA
    M3 USA Atlanta, United States

    3 weeks ago

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    Description

    ** Front Desk Coordinator**

    *Share by Email* M3 Wake Research, Inc. is one of the largest independent clinical research site services companies in North America. Wake Research has more than 17 owned and managed research sites across 7 states in the US and continues to grow. The company is seeking a Front Desk Coordinator to join our team in our Sandy Springs, GA office location.

    OVERVIEW

    The Front Desk Coordinator position is crucial to the company's success and involves multiple duties and responsibilities. This position requires excellent customer service skills as this position is often the first contact for our patients and clients. This position is also responsible for completing administrative duties that keep that office running smoothly.

    RESPONSIBILITIES

    Greet patients and visitors and notify the appropriate staff member of their arrival.

    Prepare needed forms for new subject visits and see that all paperwork is completed.

    Scan all required forms and information into the system.

    Answer and direct incoming calls

    Place reminder calls and send reminder texts.

    Receive and open all shipping items and inform coordinators of their arrival.

    Ensure the reception area is neat and clean at all times.

    Maintain office supply inventory and order as necessary.

    Manage the subject referral program.

    Assign lab duty and notify the coordinators.

    Assist with additional administrative tasks as needed.

    **Requirements**

    At least one year of customer service experience.

    Excellent verbal and written communication skills.

    Knowledge of computer programs and excellent data entry skills.

    Ability to multi-task in a busy office environment.

    Ability to work in a team environment.

    Highly detail-oriented.

    **Benefits**

    Competitive salary

    Comprehensive benefits package

    Paid time off

    Advancement and career opportunities

    Category Description Status

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