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    Front Desk Coordinator - Atlanta, United States - Mountainstar Capital Partners, Inc.

    Mountainstar Capital Partners, Inc.
    Mountainstar Capital Partners, Inc. Atlanta, United States

    3 weeks ago

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    Description
    JOB TITLE: Front Desk Coordinator

    DEPARTMENT: Clinical

    SUMMARY: Serve as a positive first point of contact and first impression when patients arrive to clinic by providing excellent customer service.

    DUTIES AND RESPONSIBILITIES:
    • Check patients in and out, while providing excellent customer service.
    • Complete opening and closing procedures for better office flow.
    • Review account before the patient's appointment, and convey any pertinent information upon check-in such as past due accounts, additional fees, and any needed forms such as dental clearance forms.
    • Collect payments and answer or transfer any payment questions or concerns to the billing department.
    • Update/Change patient payment methods as needed.
    • Verify new patient forms have been completed accurately and maintain confidentiality of information.
    • Call "no-show" patients to reschedule, next-day starts, and records to confirm appointments.
    • Scan patient forms and upload to patient account.
    • Start contracts for all new patients to begin treatment.
    • Update new insurance information in patient files to ensure the billing department can verify patient insurance.
    • Keep all necessary patient forms stocked and ready for use.
    • Answer clinic phone and schedule patients ensuring a smooth experience.
    • Record detailed notes on all interactions with patients over the phone within the patient's file.
    • Print daily schedule and reports for confirming appointments.
    • Check e-mails, voicemails and follow up with patients accordingly.
    • Provide and maintain detailed notes on all patient phone calls in appropriate systems.
    • Maintain a professional front desk during phone calls and other patient interactions.
    • Communicate with patients any issues in treatment or customer service related issues.
    • Performs other related duties as assigned by management.
    SUPERVISORY RESPONSIBILITIES:
    • This job has no supervisory responsibilities.
    QUALIFICATIONS:
    • High school diploma or general education degree (GED).
    • Two years of medical or dental front desk experience.
    • Computer skills preferred: Dolphin, OrthoFi, Microsoft Dynamics CRM; Microsoft Outlook & Excel.
    • Bilingual in English and Spanish (preferred but not required)
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