Customer Service Representative - Kennedy Space Center, United States - Reliablesprinkler

Reliablesprinkler Kennedy Space Center, United States

3 weeks ago

Description

22-Feb-2022 to 23-Apr-2022 (EST)

Warehouse- Orlando

Longwood, FL, USA

$ / weekly DOE

Hourly

Full Time

*Medical, Dental, 401k, Life, AD&D, FSA, Paid Vacation, Holidays, and PTO*

**Customer Service Representative**

**Orlando Distribution**

*Longwood, FL*

Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components and fabricated piping solutions to the fire sprinkler industry since 1920. Today, Reliable is in its fourth generation of Fee Family leadership and has many employees who have served more than 25 years, enhancing its family atmosphere and its ability to offer significant stable, long-term career opportunities.

***Summary***

*The Customer Service Representative provides effective customer service for all internal and external customers.*

***Duties and Responsibilities***

Responsible for communicating with customers via phone, email, fax, etc.

Provides timely and accurate information to incoming customer service orders, status, and product knowledge request

Processes customer orders, changes, and returns

Resolves customer complaints by investigating problems, developing solutions, and making recommendations

Works closely with the Operations Supervisor as directed

Reviews and maintains customer database to track information on account information, statuses, orders, and lead times

Provides timely feedback regarding service failures or customer concerns

Works closely with Sales Representatives on quotes, status of orders etc.

Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor

Performs other duties as directed

***Skills and Competencies***

Strong communication and interpersonal skills

Outstanding customer service skills

Excellent time management ability

Ability to handle adversity and conflict with successful outcomes

Outstanding attention to detail and accuracy

Possesses strong commitment to team environment while working well with others

Works systematically and logically to resolve problems

Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services

Knowledge of technical details of the company product

Proficient in computer data entry

Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software

***Qualifications***

Associates' Degree in Business and/or Related Field

2 + years of Customer Service experience in the manufacturing or construction industry

*We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.*

*Reliable Automatic Sprinkler., Inc. recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent*

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