- Assist customers by phone or in person; build a rapport with customers through friendly, engaging communication.
- Enter orders into computer system; check stock; complete paperwork to fill order.
- Track orders and update customers to ensure good customer service.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Process and get approvals for customer adjustments.
- Communicate with Sales Executives on current status of accounts and potential expansion of customer's business.
- Perform clerical duties when needed (including some purchasing).
- Other duties as assigned.
- Associate's Degree or equivalent, OR 2+ years of related experience.
- Excellent verbal communication skills and telephone manner.
- Ability to resolve conflict.
- Experience working with customer support.
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Customer Service Representative - Ashland, United States - Atlas Bolt & Screw Company
4 weeks ago
Description
Atlas Bolt & Screw Company LLC
Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Position Summary: Builds rapport and serves customers by providing product and service information; accurately processes customer orders in a timely manner; and resolves product and service problems by performing the following duties:
Essential Duties and Responsibilities:
Qualifications
