Customer Service Representative - Ashland, United States - Atlas Bolt & Screw CO

Atlas Bolt & Screw CO Ashland, United States

5 days ago

Description

Atlas Bolt & Screw Company LLC

Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Position Summary: Builds rapport and serves customers by providing product and service information; accurately processes customer orders in a timely manner; and resolves product and service problems by performing the following duties:

Essential Duties and Responsibilities:

Assist customers by phone or in person; build a rapport with customers through friendly, engaging communication.
Enter orders into computer system; check stock; complete paperwork to fill order.
Track orders and update customers to ensure good customer service.
Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Process and get approvals for customer adjustments.
Communicate with Sales Executives on current status of accounts and potential expansion of customers business.
Perform clerical duties when needed (including some purchasing).
Other duties as assigned.

Qualifications

Associates Degree or equivalent, OR 2+ years of related experience.
Excellent verbal communication skills and telephone manner.
Ability to resolve conflict.
Experience working with customer support.

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