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    Customer Service Representative - Ashland, United States - Atlas Bolt & Screw CO

    Atlas Bolt & Screw CO
    Atlas Bolt & Screw CO Ashland, United States

    1 week ago

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    Description

    Atlas Bolt & Screw Company LLC

    Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

    Position Summary: Builds rapport and serves customers by providing product and service information; accurately processes customer orders in a timely manner; and resolves product and service problems by performing the following duties:

    Essential Duties and Responsibilities:

    • Assist customers by phone or in person; build a rapport with customers through friendly, engaging communication.
    • Enter orders into computer system; check stock; complete paperwork to fill order.
    • Track orders and update customers to ensure good customer service.
    • Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Attract potential customers by answering product and service questions; suggesting information about other products and services.
    • Process and get approvals for customer adjustments.
    • Communicate with Sales Executives on current status of accounts and potential expansion of customers business.
    • Perform clerical duties when needed (including some purchasing).
    • Other duties as assigned.

    Qualifications

    • Associates Degree or equivalent, OR 2+ years of related experience.
    • Excellent verbal communication skills and telephone manner.
    • Ability to resolve conflict.
    • Experience working with customer support.


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