- Services Navigation: Answers phone calls, greets and connects clients and visitors to pertinent services, resources or staff. Screens clients for COVID-19 exposure and/or symptoms. Assess client needs and concerns and provides support, assistance, information and referrals. Obtains patient demographic and verifying insurance information at each visit. Educates clients and visitors about SFAF programs, services and departments. Registers clients for services and schedules client appointments. May be asked to support staffing for Community Events at STRUT.
- Lobby Maintenance: Ensures common areas remain welcoming to all. Enforces Policies and Procedures and Community Expectations with visitors and clients. Prepares lobby areas by setting up the area in a timely manner, logs clients onto computers, ensures appropriate literature and guidelines are posted and program and service provider information and material is current and posted. Monitors bathrooms for safety. Monitors distribution of basic needs and harm reduction kits to clients and visitors. Ensures the lobby and reception areas are maintained.
- Administrative: Answers the phone and provides professional and courteous responses to callers. Assists with administrative tasks as requested, including but not limited to, internal data collection. Obtains patient authorization for medical records release (HIPAA compliance). Monitors and reviews patient schedules for next day office appointments. Receives packages and deliveries.
- Other duties may be assigned. ESSENTIAL QUALIFICATIONS :
- Client Care: Ability to engage, assist and support clients. Pragmatic problem-solving skills. Solid commitment to customer and employee service.
- Software skills: Microsoft Office experience desired. General computer knowledge required.
- Interpersonal skills: Superb interpersonal skills. Solid commitment to customer and employee service. Ability to convey difficult and challenging information to clients. Knowledge of the harm reduction model and skill in implementing de-escalation techniques with agitated clients required.
- Judgment: Exhibit sound and accurate judgment; clear articulation of reasoning for decisions; include appropriate people in decision-making process.
- Quality: Sensitivity to diverse populations and work styles, timeliness in responding to deadlines, and ability to handle multiple priorities simultaneously.
- Fluency in English required. Spanish, Portuguese and ASL Highly Regarded
- Other Duties: Knowledge of locally available resources for similar clientele as those who attend SFAF; safety procedures, CPR Certification and use of the harm reduction model. Knowledge of Sexual health and de-escalation techniques. Work with unhoused community members. SUPERVISION : N/A PHYSICAL REQUIREMENTS AND WORK ENVIRONMENTS : Skill in operating equipment such as a personal computer, copy machine and telephone system. Ability to perform routine bending, stooping, twisting, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may have exposure to blood borne pathogens and other infectious agents EDUCATION AND EXPERIENCE :
- High School diploma or equivalent.
- Minimum of three years of work in community-based customer service, social work or triage required.
- Experience with electronic health record systems highly regarded.
- Experience working with people living with HIV, people who are substance users, have a mental health diagnosis, and/or are experiencing homelessness highly regarded.
- Bilingual candidates highly encouraged to apply This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided. WORK ENVIRONMENT : This position is primarily located 470 Castro Street, San Francisco, however it may occasionally require traveling to other office locations or off-site meetings as required by the job. Role may include evening and weekend coverage. The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. EMPLOYEE BENEFITS: SFAF is proud to offer a comprehensive benefits package for our full-time employees. These include:
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Services Navigator - San Francisco, United States - San Francisco AIDS Foundation
Description
ORGANIZATIONAL SUMMARY San Francisco AIDS Foundation (SFAF) envisions a future where health justice is achieved for all people living with or at risk for HIV. Ultimately, we strive for a day when race is not a barrier to health and wellness, substance use is not stigmatized, HIV status does not determine quality of life, and HIV transmission is eliminated. Our mission is to promote health, wellness, and social justice for communities most impacted by HIV through sexual health and substance use services, advocacy, and partnership. Our strategic plan includes an articulation of its five key values, which are the foundation for its work and its employees: Justice, Dignity, Courage, Leadership and Excellence. We need passionate agents of social change, vanguards of public health, and practitioners of racial justice to join our fight. POSITION OVERVIEW: The Services Navigator is responsible for greeting clients and other visitors and guests, managing the flow of traffic, assessing client and guest needs, scheduling and registering clients for services, explaining and referring people to appropriate services and/or individuals and keeping the lobby areas functioning smoothly. The Services Navigator is responsible for enforcing community expectations and maintaining an environment that is inviting across our Mid-Market and Castro locations. ESSENTIAL DUTIES AND RESPONSIBILITIES :Vacation + Leave 24 days of combined Paid Time Off/Sick Time Off for the first two years of employment 29 days of Paid Time Off/Sick Time Off after two years of employment 14 paid holidays per year Retirement 403(b) Plan – SFAF matches employee contributions (1 to 1) up to 3% of salary Health Coverage Flexible Spending Account to set aside employee pre-tax dollars for unreimbursed medical and dependent expenses. Medical insurance - premium fully/partially paid by SFAF for employee (Kaiser Permanente HMO, Sutter Health Plus HMO) Department: Sexual Health
This is a full time position
Exemption Status: Non-Exempt
Payrate Range: $23 - $26
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