Spa Concierge - Accord, United States - Inness Hospitality LLC

Inness Hospitality LLC Accord, United States

2 weeks ago

Description

Job Description

Job DescriptionINNESS is an intimate country refuge, hotel and restaurant located in Accord, New York. Situated on a campus of 225 pastoral acres, which include a 12-room farmhouse hotel, 28 guest cabins, restaurant, event barn, a 9-hole golf course, sporting outfitter, two swimming pools, tennis courts, walking trails, a retail home and farm shop, as well as an organic farm and orchard.
The Spa Concierge will meet and exceed guest expectations by providing efficient and courteous spa and wellness services in accordance with Aman's Ambition, Purpose, Brand Pillar's, Values and Spirit. The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, escorting guests, any POS sales including retail and checking in and checking out all guests in a professional manner.Responsibilities

Always keep work area clean and neat.

Must follow all Standards and Procedures as taught by designated trainers, Lead Therapist or Spa and Fitness Management Team.

To ensure that a high standard of service is maintained throughout the Spa.

Assist in the operations of all spa departments as required:

Front Desk

Spa Retail Area

Relaxation Area

Wet Area

Fitness Center

Spa Suites

Report dysfunctional equipment to Spa Operations Manager

To maintain inventory of supplies for the operations of the spa reception
Will be expected to assist various demonstrations and events.
To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.
Must attend all training courses as deemed necessary and must adhere to training as set down by the Spa and Fitness Management Team.
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
To be adaptable and accountable for all actions.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa and Fitness Management Team.
To always ensure a warm friendly welcome to all guests. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff always.
Processes incoming and outgoing packages, i.e., FedEx, UPS, etc.
Oversees incoming and outgoing guest and spa colleague business-related faxes.
To aim to give the guests the best possible service, and make each guest feel important.
The interest of each guest is of paramount importance.
To always show a professional attitude, particularly regarding punctuality, appearance and general manner.
Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.
Ensure that the reception area is tidy, clean, and stocked always.
Ensure the completion of confirmation phone calls for the next business day.
Print confirmation letters and pull files for the next business day.
To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.
To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the clients' needs are of first importance.
To recognize the importance of "sales" in every aspect of their role and be responsible for achieving sales targets as set by the Spa Management Team.
To assist in the smooth flow of the guests' journey throughout the day.
To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.
Must be a team player and assist all spa and hotel colleagues where necessary.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa Management Team.
To perform all opening and closing duties.
To have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa and Fitness Management.
Will greet each guest with a smile and acknowledge guest even in passing.
Will proactively offer assistance to all spa guests when necessary.
Maintain spa facility tidy and clean based on our hygiene standards.
Ensure high knowledge of additional hotel services, Rooms, F&B etc.
Support during all spa and fitness special events and activities as requested.
Responsible for maintaining knowledge of all spa, fitness and member activities, spa treatments, spa products, fitness and wellness programs
Handle guest complaints and inquiries in a courteous and efficient manner, informing supervisor when required, to ensure follow through and the problems are resolved satisfactorily
Ensure high standards of personal presentation and grooming
Attend hotel and spa & fitness training sessions when requested by management
Maintain positive interactions with guests and maintain a positive relationship with colleagues
Carry out any other duties and responsibilities as assigned by spa and fitness management team.

Required Skills

2 Year Experience in a luxury hotel environment or similar
Ability to stand for long periods of time
Positive, engaging, and energetic personality
Able to be organized, manage time wisely and work with little to no direct supervision
Very high attention to detail
Sensitive to cultural nuances
Excellent communication skills, both written and verbal on English
Experience in spa software systems (Book4Time, Spa Booker, Mindbody, Spa Soft)
Able to handle a multitude of tasks in an intense, fast paced environment
Excellent people skills and the ability to work under pressure and with various stakeholders
Ability to maintain a clean and professional appearance as per company policies
Ability to stand for extended periods of time
Multi-lingual is a plus

$20-$25 per hour

Spa Concierge

3 weeks ago

Inness Hospitality LLC Accord, United States

**INNESS is an intimate country refuge, hotel and restaurant located in Accord, New York. Situated on a campus of 225 pastoral acres, which include a 12-room farmhouse hotel, 28 guest cabins, restaurant, event barn, a 9-hole golf course, sporting outfitter, two swimming pools, te ...
Front Desk Spa Concierge

2 weeks ago

Bella Sante Boston, United States

Job Description · Job DescriptionBella Santé is currently looking to hire full-time and part-time front desk Spa Concierge. · In business for over 20 years, our 'Best of Boston' awards span over a decade. We are proud of our numerous awards and accolades, which is a testament to ...
Spa Desk Associate

1 week ago

The Common Man Plymouth, United States

JOB DESCRIPTION: · The Spa Front Desk Associate is a key individual in achieving the goals and quality standards of the Spa. As such, the Associate will need proficient skills in communication, sales, client relations and computers. As a team player you will assist in reaching mo ...
Front Desk Agent

3 weeks ago

Omni Hotels & Resorts Boston, United States

**Location**: · The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness cen ...
Spa Supervisor

2 weeks ago

Bella Sante Boston, United States

Job Description · Job DescriptionAre you passionate about beauty, health AND guest service? Are you looking for a team-oriented, supportive and fun work environment? · Bella Santé is seeking a full-time Spa Supervisor in our Boston location. We are searching for bright, outgoing, ...
Spa Supervisor

3 weeks ago

Bella Sante Wellesley, United States

Job Description · Job DescriptionAre you passionate about beauty, health AND guest service? Are you looking for a team-oriented, supportive and fun work environment? · Bella Santé is seeking a full-time Spa Supervisor in our Wellesley location. We are searching for bright, outgoi ...
Concierge

2 weeks ago

Bella Sante Wellesley, United States

Job Description · Job Description Bella Santé is currently looking to hire full-time and part-time front desk Spa Concierge. · In business for over 20 years, our 'Best of Boston' awards span over a decade. We are proud of our numerous awards and accolades, which is a testament to ...
Front Desk Supervisor

2 weeks ago

Bella Sante Wellesley, United States

Job Description · Job DescriptionAre you passionate about beauty, health AND guest service? Are you looking for a team-oriented, supportive and fun work environment? · Bella Santé is seeking a full-time Front Desk Supervisor in our Wellesley location. We are searching for bright, ...
Butler (Guest Experience Manager)

1 week ago

RAFFLES Boston, United States

Job Description · Job DescriptionCompany Description · Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, ...
Front Desk Supervisor

3 weeks ago

Bella Sante LLC Wellesley, United States

Job Description · Job Description · Are you passionate about beauty, health AND guest service? Are you looking for a team-oriented, supportive and fun work environment? · Bella Santé is seeking a full-time Front Desk Supervisor in our Wellesley location. We are searching for b ...
Front Desk Concierge

3 weeks ago

Gretta Luxe Wellesley, United States

**Front Desk Concierge** · Location: Wellesley, MA · *Hours: M-F, 12-8pm* · Award winning hair salon and spa in Wellesley Center is looking for a responsible energetic individual to fill our need for a full time Front Desk Concierge position. Candidates must have excellent cus ...
Front Desk Fitness

3 weeks ago

ClubCorp Haymarket, United States

ClubCorp - JobID: [Guest Service / Concierge] As a Fitness Front Desk Staff at ClubCorp, you'll: Ensure that all Members and Guests check-in when using the Fitness/Spa/Sports Club and that all Members are addressed by name; Answer telephones promptly and courteously and direct al ...
Front Desk Night Agent

3 weeks ago

Omni Hotels & resorts Boston, United States

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop ...
Front Desk Agent

3 weeks ago

Omni Hotels & resorts Boston, United States

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop ...
Guest Service Agent

3 days ago

The Verve Hotel - Boston Natick Natick, United States

The Verve is looking for friendly and welcoming individuals who excel in customer service If this sounds like you, apply to be The Verve's newest guest services agent · Pay: $17.75 per hour · Benefits · On the 1st of the month following 60 days of employment:Medical (Full Time ...
Butler (Guest Experience Manager)

3 weeks ago

RAFFLES Boston, United States Full time

Job Description · The Raffles Butler Manager is at the centre of every guest experience at Raffles Boston. This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Head Butler, the role en ...
Concierge (Full-Time)

2 weeks ago

Viceroy Hotel Group Beverly, United States Full time

** Concierge (Full-Time)** · **Job Category****:** Concierge **Requisition Number****:** CONCI01880 Showing 1 location **Job Details** · **Description** · Viceroy L'Ermitage Beverly Hills uniquely captures pure unadulterated luxury and captivating experiences through a modern ...
Full Time Plastic Surgery Physician

1 day ago

Merritt, Hawkins & Associates Newton, United States Full time

Job Description & Requirements · Plastic Surgeon in Massachusetts · StartDate: ASAP Pay Rate: $ · A reputable aesthetics-based practice is seeking a board-certified plastic surgeon to join its team. This is a wonderful opportunity for the entrepreneurial minded candidate to purs ...

Spa Concierge - Accord, United States - Inness Hospitality LLC

Description

Job Description

Spa Concierge

Front Desk Spa Concierge

Spa Desk Associate

Front Desk Agent

Spa Supervisor

Spa Supervisor

Concierge

Front Desk Supervisor

Butler (Guest Experience Manager)

Front Desk Supervisor

Front Desk Concierge

Front Desk Fitness

Front Desk Night Agent

Front Desk Agent

Guest Service Agent

Butler (Guest Experience Manager)

Concierge (Full-Time)

Full Time Plastic Surgery Physician

for Recruiters

Information