Jobs
>
Tysons Corner

    Enterprise IT Support Officer - Tysons, United States - ST2 ManTech Advanced Systems Intl

    ST2 ManTech Advanced Systems Intl
    ST2 ManTech Advanced Systems Intl Tysons, United States

    1 week ago

    Default job background
    Full time
    Description

    Secure our Nation, Ignite your Future

    Responsibilities include, but are not limited to:

  • Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
  • Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support.
  • Providing basic user training in support of off-the-shelf applications and office products as well as some custom tools, depending on the office being supported.
  • Performing remote desktop triage and system repair using remote tools.
  • Answering questions regarding system procedures, online transactions, systems status, and downtime procedures.
  • Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems.
  • Special non-commercial systems administrator experience (access management/file transfer) may be required.
  • Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
  • Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support.
  • Providing basic user training in support of off-the-shelf applications and office products as well as some custom tools, depending on the office being supported.
  • Answering questions regarding system procedures, online transactions, systems status, and downtime procedures.
  • Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems.
  • Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
  • Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support.
  • Supporting facets of network installations, which includes the physical placement of CAT5 and fiber optic cable, wall jacks, racks, and communications equipment as required.
  • Installing, pulling and terminating cable, determining and implementing required pin outs, cards power supplies, patch panels, etc., testing and documenting installations, dressing and labeling cables, racks, patch panels, etc.
  • Supporting projects that include cabling and implementation in accordance with design documents and build-to packages.
  • Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.
  • Maintaining and updating records and tracking databases.
  • Answering questions regarding system procedures, online transactions, systems status, and downtime procedures.
  • Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems.
  • Using best practices and knowledge of internal or external business issues to improve products or services.
  • Meeting contractual performance criteria.
  • May have supervisory responsibilities.
  • Hours of Coverage:

    Member of a team comprised of a variety of skills that provide coverage from 6:00 a.m. – 6:00 p.m. Opportunities exist to provide 24x7 coverage.

    Basic Qualifications:

  • Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.
  • Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
  • Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.
  • Ability to embrace diverse technical disciplines and excellent customer service skills.
  • Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
  • Attention to detail, leadership, and collaborative and independent work process.
  • Demonstrated problem solving and technical skills to resolve critical IT issues.
  • Expertise, training, and actual work experience with customer specific, systems and technologies.
  • Must be a self-starter, work independently, and work with a clear and defined mission.
  • Must demonstrate ability to thrive and succeed in a challenging environment.
  • Experience providing technical support for Windows 10, Microsoft Office 2016 or later, multiple web browsers, and standard business applications used within a business environment.
  • Knowledge of Windows Active Directory.
  • Knowledge of multiple desktop programs, configuration and debugging techniques.
  • Experience with VoIP.
  • Experience with TCP/IP and general networking issues.
  • Experience with virus scanning services; Desktop, stand-alone and laptop computing services.
  • Experience with servers, printers, and peripheral devices.
  • Bachelor's degree and 1+ years of relevant experience. 4 additional years of experience may be substituted for a degree.
  • Preferred Qualifications:

  • Related work experience in a technical help desk position.
  • Special non-commercial systems administrator experience (access management/file transfer).
  • IAT Level II certification.
  • Experience with ServiceNow ITSM & ITBM.
  • Prior experience managing projects from low-mid complexity.
  • ITIL v4 Foundation, or higher, certification.
  • : Multiple levels of seniority are available dependent on qualifications/experience.

    Security Clearance Requirements:

  • Current/active TS/SCI with Polygraph.
  • Physical Requirements:

  • Must be able to remain in a stationary position 50%.
  • Must be able to move/traverse within and between buildings and offices.
  • Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
  • Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
  • Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.
  • Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.
  • For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

    ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

    If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

    If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.



  • Advisory Technical Consultants Arlington, United States

    Seeking a highly organized, skilled professional to provide specialized secretariat and executive level administrative support for the Air Force/Space Force's most senior leadership. Interaction with General Officers, Senior Executive Services (or equivalent) and industry executi ...


  • The Manor Montessori School Potomac, United States

    **Requirements**: · - BA or equivalent. · - Exceptional written and oral communication skills. · - Flexibility to work in a fast paced environment where priorities can change quickly. · - General knowledge of PC Operating systems and Google Workspace. · - Comfort with learning ne ...

  • SECURE RPO

    Office Support

    1 week ago


    SECURE RPO Washington, United States

    **Task Description**: · The Contractor shall provide 100% coverage to ensure there is no loss in support, productivity, or continuity of operations. The Contractor needs to be trained and capable of performing this task on day one (e.g., tasking business rules, badged, have compu ...


  • 1Rivet Washington, United States

    1RIVET helps guide customers on the road ahead. We are passionate about the services we provide, and our customers' success is our top priority. Our philosophy is simple: we strive to exceed expectations for our customers and our employees. · Summary · Dedicated and customer-focu ...


  • Avion Networks Washington, United States

    Executive Assistant/Public Policy Role Supporting Leading Tech CompanyRequirements: · - Thrives in a fast-paced, office environment · - Familiar with federal legislative process, federal agencies, and relevant third parties and associations · - Skilled in traditional executive as ...


  • DNI Washington, United States

    The United States Department of State, Bureau of Political-Military Affairs, Office of the Directorate of Defense Trade Controls (PM-DDTC) is responsible for the regulation of defense trade through the Arms Export Control Act (AECA) and its implementing regulations, the Internati ...


  • Talk of the Town Events Rockville, United States

    Job Summary: · **Duties**: · - Perform general office tasks such as filing, data entry, and handling correspondence · - Manage front desk operations including answering phones and greeting visitors · - Assist in event planning and coordination · - Computerize documents and mainta ...


  • Stanfield & Dupre, PLLC Spring, United States

    The Administrative Assistant primary duty is to communicate with the clients in a professional and clear way. This position's primary duty is to answer the phones in a timely manner and will require great phone communication skills and writing abilities. Other duties are included ...


  • Johns Hopkins University Washington, United States

    The **_Technical Support Officer_** will work in close collaboration with MOMENTUM Country and Global Leadership (MCGL)'s MERL Team, including the Principal Technical Advisor Technical Advisors, and Sr. Program Coordinator, to provide program support in the areas of reviews, data ...


  • Joint Research and Development, LLC Washington, United States

    **Roles/Responsibilities**: · - ** Document Management**: Coordinate, consolidate, develop, and maintain Office Sustainment Support governance and programmatic documents, including operating instructions and "how to" guides, under the oversight of AF/A4C and SAF/IEE program manag ...

  • IRVIN B. GREEN & ASSOCIATES INC

    Office Support Clerk

    2 weeks ago


    IRVIN B. GREEN & ASSOCIATES INC Leesburg, United States

    **About us** · We are a small business located in south Leesburg, FL (near Okahumpka). We are a multi-line P&C and Personal Lines firm with a staff that is energetic and excited about the challenges & opportunities that await us. · Our organization is seeking a part time office s ...


  • Wiegand Lumber Company Washington, United States

    Job Overview: · - Maintain and update office records and files · - Assist in scheduling appointments and meetings · - Coordinate travel arrangements for staff members · - Prepare and proofread documents, reports, and presentations · - Assist in office management duties, including ...


  • Bloomsburie LLC Quantico, United States

    Overview: · **Responsibilities**: · - Perform clerical tasks such as typing, filing, and data entry · - Assist in organizing and coordinating office events · - Maintain organized files and records · - Provide exceptional customer support · - Manage calendars and schedule appointm ...

  • Freddie Mac

    Office support

    3 weeks ago


    Freddie Mac McLean, VA, United States Full time

    At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. · Are you a self-motivated and creative professional with a passion ...


  • Chimney Masters Gaithersburg, United States

    **About us** · We are a tight knit group who loves to work and have fun Chimney Masters is located in Gatihersburg on a farm with lots of animals including dogs, cats, chickens, alpacas, and goats. We are laid back yet fast-paced. · Job Summary: · **Responsibilities**: · - Coordi ...


  • International Union for Conservation of Nature Washington, United States

    MAINTENANCE NOTICE · - Due to maintenance work, our HR Management System might be inaccessible on · - Saturday, 20 April 2024, from 6:00 to 10:00 CEST (UTC+02:00) · **Gender Programme Support Officer**: · Vacancy #: · 6812 · Unit: · Human Rights in conservation · Organisation: · ...


  • Windrose Pharmacy Spring, United States

    Job Summary: · **Responsibilities**: · - Maintain and organize files, both physical and electronic · - Assist with data entry and record keeping · - Coordinate and schedule appointments, meetings, and travel arrangements · - Manage calendars and ensure timely reminders for deadli ...


  • ManTech Tysons, United States Full time

    Secure our Nation, Ignite your Future · Responsibilities include, but are not limited to: · Incident Response: · Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands. · Analyzing, trou ...


  • Unity Children's Home Inc. Spring, United States

    Crisis Support Officer · **JOB SUMMARY** · **ESSENTIAL JOB FUNCTIONS & EXAMPLES OF WORK** · - Serves as a support to youth with a responsibility for the safety, personal conduct, and care of youth in care. · - Searches for contraband and provides security counts · - Supervises as ...


  • LeVine Construction Group, LLC Rockville, United States

    **About us** · LeVine Construction Group LLC is a Maryland-based construction firm specializing in residential construction, remodeling, and renovation services. We go above and beyond to create the optimal design and deliver the ideal product to you and your family. · Our work e ...