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    Service Manager - Kent, United States - Pros Mechanics Recruitment Firm

    Pros Mechanics Recruitment Firm
    Pros Mechanics Recruitment Firm Kent, United States

    1 week ago

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    Description
    Job Description
    We are seeking a qualified individual to manager a Heavy Equipment Shop in Kent, WA. The Service Manager will supervise a team of 30 personnel including shop and field service technicians, parts runners and service advisors/writers. Will interact with all employees and other department managers, customers, and vendors. Managers with dealership experience will be considered an asset.

    Responsibilities:
    • Oversee field and shop repairs including closing work orders.
    • Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner
    • Review and evaluate all work orders for accuracy
    • Negotiate and settle customer and internal service disputes
    • Control and evaluate department P & L, including capital expenditures
    • Interact with other department employees and promote a team environment
    • Handle all employee issues including hiring, mentoring, disciplinarian actions, and terminations
    • Monitor and schedule for technician training to stay current with technology
    • Assist with other duties as assigned and directed by the Branch Manager and Corporate Service Manager
    Qualification
    • Strong organizational and customer service skills
    • Exceptional time management skills, and the ability to prioritize and complete all tasks required.
    • Should have a minimum of 5 years' experience previously working in a management capacity in the heavy construction and mining equipment Industry.
    • Must have excellent verbal and written communication skills
    • Must have strong customer service skills
    • Strong computer skills
    Compensation:

    $80k - $110k/year, salary range depends on experience and qualification.

    Benefits available after 90 days and include Medical, Dental Vision, Life Insurance, 401k, PTO company vehicle and gas card.

    Shift:

    Day shift, 7:00 am - 5:00 pm Monday - Friday.
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