Employee in First Level Support - Youngsville, LA, United States - Emerald Enterprises

Emerald Enterprises

Verified Company

Youngsville, LA, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

ITB - that's us A motivated, dedicated, and diverse team of over 75 interdisciplinary experts. For more than 25 years, we have been developing and implementing our software in the PIM and e-commerce sector.

As an employee in
First Level Support (m/f/d), you are an important part of our location in Kamp-Lintfort You are the first point of contact for our customers for technical issues and you can solve them independently with your know-how and charm.

Your tasks:

Classification of customer inquiries and independent categorization of the problem
Independent resolution of the problem or forwarding to the "Second Level"
In case of forwarding: creation of meaningful support tickets
Documentation of customer systems
Error analysis and troubleshooting
Close cooperation with customers and internal departments

Your profile:

A relevant, completed education or a completed degree (e.g. business informatics) with corresponding practical experience
Solid experience/knowledge in the Windows environment (servers & clients) as well as desirable in the ERP and webshop sector (SAP, Magento, TradePro, etc.)
Proficient in MS Office, SQL servers, and Windows clients/servers
Bonus points for knowledge in XML and scripting (PowerShell/SQL)
Soft skills: friendly demeanor and communication; problemsolving mentality and technical understanding good English skills are also required

What we offer you:

-
Room for creativity: shaping