Electric Customer Connections Representative - Northborough, United States - National Grid

National Grid

Verified Company

Northborough, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Electric Customer Connections Representative

Location:

Northboro, MA, US, 01532
Division:Customer Account Services
Job Type:

Requisition Number:54363
Department:

Job Function:

Customer Experience and Marketing
About us:
Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid.

In a world of complexity and unanswered questions, there is one thing we're certain about:
the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050

National Grid is hiring an Electric Customer Connections Representative for our Northborough, MA location

This is a Hybrid Role - Must live within a commutable distance to Northborough, MA

Job Purpose:

The Electric Customer Connections Representative works directly with commercial customers that request new electric connections in Massachusetts. The purpose of this role is to clearly guide customers through their electric connection, process customer information, ensure customer satisfaction, resolve customer issues and implement new and better ways to improve customer trust and ease. This role is hybrid which includes a mix of remote and inoffice work.

Key Accountabilities:

Act as the primary point of contact for customers to provide support, resolve issues, and ensure customers' electric service orders are communicated and delivered against service level agreements.
Process electric service request agreements so that customers can have service construction work completed.
Develop and process billing for customer costs per applicable tariffs and policy for electric service projects.
Complete the design and cost estimates for simple electric service work so that project planning, permitting, construction and other stages can be completed.
Develop and maintain relationships with other business teams to support customers' requests for electric service.
Develop and review data to ensure customer satisfaction, project timeliness, and business efficiency.
Identify and support process improvements for customer satisfaction and efficiency.

Qualifications:

Education: Bachelor's degree preferred or equivalent work experience.
Work experience: A minimum of 2 years of in a customer support role. Experience in utility industry is a plus.
Aptitude for learning new software and data entry.
Excellent oral and written communication and interpersonal skills.
Ability to develop positive customer relations; anticipate, identify, respond to customer needs and facilitate customer loyalty.
Work independently to resolve customer concerns and problems, in accordance with the job description and training.
Work successfully in teams with coworkers.

More Information:

- #LI-JF1
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Salary
$78,000 - $92,000 a year
-
_Salary commensurate with location and experience_National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.**
Nearest Major Market:Worcester

**Recruitment Advisory