IT Helpdesk and Desktop Support Technician - Farmington, United States - LOC Credit Union

LOC Credit Union Farmington, United States

3 weeks ago

Description

Job Description

IT Helpdesk and Desktop Support Technician

LOC Credit Union, a full-service financial institution, is looking for a IT Helpdesk and Desktop Support Technician. The ideal candidate will serve an important role in helping the organization thrive through our "Let's Win. Together." principle

Here at LOC, we take pride in our deep roots beginning in 1935. As an accredited finalist and winner of the Best of the Best Detroit Awards by the Detroit Free Press since 2020, we wear the recognition proudly by our continuous devotion to our membership. The ideal candidate can expect to work for a constantly growing credit union.

We also incorporate "winning" into our everyday workplace culture. Our team has described LOC as transparent, evolving, friendly, collaborative, and welcoming.

This is an in person position that requires travel to branches.

Duties include but are not limited to:

Responsible to serve as the first point of contact for staff seeking technical assistance over the phone, e-mail, or through our helpdesk ticketing application.
Answering calls and documenting technical issues along with their resolutions in an online helpdesk ticketing system.
Troubleshoot both hardware and software problems remotely and on-site through diagnostics and problem-solving analytics.
Perform routine maintenance, apply security updates, and verifying equipment is up-to-date, functional, and operational while adhering to compliance and security standards.
Assist the internal IT Department with various project deployments, maintaining hardware and software inventories, employee security awareness training, audits and examinations, while keeping daily IT computer operations running smoothly.

Experience/education:

2 years experience in the IT industry or related field
Associates Degree in related area or equivalent experience
Financial Institution experience a plus/preferred

Benefits include:

Competitive wages & benefits
14 paid holidays
Paid time off
401K matching up to 5%
Tuition reimbursement
Engaged Culture
Career Pathing and more

If you are a motivated performer and looking to work for a company where your team values you, and the above opportunity is appropriate for you, we invite you to apply today

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