- Technical Excellence:
- Provide technical support to sales representatives, distributors, contractors and end-users and internal departments
- Advise and assist field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems
- Deliver technical training support to internal and external personnel when required
- Determine accurate information and calculations as associated with each sales order
- Develop effective strategies based on thorough analysis of project variables, thus maximizing the likelihood of winning jobs
- Customer Support:
- Serve as the liaison between external customers and internal departments
- Evaluate needs of the customer and provide technical solutions that best fit the company's product portfolio
- Listen, understand, and convey customer requirements
- Provide product support information/ direction from existing manuals, bulletins and guides
- Respond to quote requests (functional, technical, and pricing elements) in a timely manner
- Assist in pricing special options
- Documentation and Continuous Improvement
- Identify opportunities for process improvement and streamlining technical support procedures
- Assist product development in developing new and/or enhanced products by communicating trends, needs and issues in the marketplace
- Participate in other duties that relate to the overall goals of the department as assigned
- Minimum of 2 years of experience in industrial refrigeration or related field
- Strong computer skills and knowledge of Microsoft Office software
- Fundamental knowledge in heat transfer, thermodynamics, and fluid mechanics
- Familiarity with HVAC and refrigeration systems, especially with ammonia refrigeration systems
- Ability to read engineering drawings
- Good understanding of technical and commercial project variables with the ability to proactively initiate action based on that understanding
- Strong technical aptitude
- Strong communication skills, both verbal and written
- Familiarity with SAP or other ERP systems is a plus
- Bachelor's degree in mechanical or chemical engineering preferred
- Remote working environment. Occasional office visits
- Minimum travel may be required. Less than 5%
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
- Integrity
- Accountability
- Excellence
- Teamwork
- Results
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Refrigeration Application Engineer - Dixon, United States - SPX
Description
Building the people that build the world.With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As an Application Engineer you serve as the liaison between external customers and internal departments, the incumbent works in conjunction with sales representatives, sales team, manufacturing, product management, and product engineering. Being a key technical advisor and product advocate, this role fundamentally contributes to build the best practice in product applications through continuous learning and expanding product expertise.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
We each bring something to the table, and we are looking for someone who has:
Required Experience
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
ABOUT SPX
SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.
SPX TOTAL REWARDS
At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.
OUR VALUES
WORKING AT SPX
Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.
