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Service Support Supervisor
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Customer Support Supervisor
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Tekwissen Atlanta, United StatesOverview: · TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learn ...
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Transportation Supervisor
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Fleet and Facility Maintenance Director
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Cleaning staff
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Training as a Retail Salesperson
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Galaxy Technologies South Fulton, United StatesIn order to ensure the smooth operation of production facilities and conveyor technology, we are in need of technically skilled talents in maintenance. · What can you expect? · You will perform planned maintenance and repair work on production facilities or internal conveyor tech ...
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GeorgiaGov Georgia, United StatesPay Grade: I · Salary: $47,000 · DHSJOBS LINK: · Bachelor's degree from an accredited college or university OR High school diploma or GED AND Two years of experience, which involved interviewing, collections, customer service, and other, related experience OR One year of experi ...
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Recovery Support Specialist-casual
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Material Handler 1st Shift
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Ferrara Candy Company, Inc. DeKalb, United StatesFor more than 115 years, Ferrara has created sugar confections that enable moments of sweetness, celebration, and connection for candy lovers of all generations. Today, the company is the #1 sugar confectioner in the United States. Ferrara boasts a passionate team of nearly 9,000 ...
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Supervisor, Patient Support Center
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Customer Support Specialist Supervisor
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Behavioral Health Specialist
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Home Therapy Registered Nurse
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Customer Service Representative
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Material Handler/forklift Operator
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Ferrara Candy Company, Inc. Forest Park, United StatesFor more than 115 years, Ferrara has created sugar confections that enable moments of sweetness, celebration, and connection for candy lovers of all generations. Today, the company is the #1 sugar confectioner in the United States. Ferrara boasts a passionate team of nearly 9,000 ...
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Training as a Retail Salesperson
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Crimson Enterprises Clayton, United StatesStart your career at LemLog with an apprenticeship as a warehouse logistics specialist (m/f/d) at our location in Wagenfeld. · What to expect during your apprenticeship at LemLogYou will become an expert in the entire logistics process: starting with receiving and inspecting good ...
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Home Therapy Registered Nurse
3 days ago
Fresenius Medical Care Smyrna, United States Full timePURPOSE AND SCOPE: · The professional registered nurse Home Therapies RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees who meet the RN CAP 2 criteria or attained through advancement from RN CAP 1. This position is accountabl ...
GIMS Application Support Supervisor - Atlanta, United States - Cynet Systems
Description
Job Description:
Attending In-
Person Application Training:
Before beginning the role in Tier-II support the incumbent will be required to attend in-person application training where they will be oriented with the application and have an opportunity to learn the application that they will be supporting.
Read and Understand Provided Application Documentation:
pplication documents will be provided to use as a reference while providing technical assistance to end users.
Research and Attempt to Resolve Tier-I GIMS Issues:
While the Tier-I support team will handle most typical workflow-related questions, the Tier-II support team will be required to support any issues where users are experiencing unique challenges from going through all the steps accurately and yet not able to complete their assigned tasks.
These will most commonly arise from a phone call but in certain cases, the issues may be reported via email.
In some cases, the Tier-II support team will work collaboratively with the Tier-I team to resolve the issue, and on other occasions, the Tier-II team may be required to work directly with the end user.
IMPORTANT:
Any issue that cannot be resolved within 20 minutes should be immediately forwarded to Client's IT staff
Log All Issues Presented:
The Tier-II support team will be required to maintain a log of all support issues presented with the corresponding status as follows: Date/Time of reporting.
Issue ID. End-User name, company contact email, and phone number. Issue title. Issue Details. Issues status. ssigned support staff. Date of resolution and final communication to end user.Document and Communicate Unresolved Issues to client IT Staff:
In the rare instance that the Tier-II GIMS App support team is not able to resolve an issue they will need to document the problem; the steps attempted towards resolution, and the challenges faced, and send the information to the client IT team for further analysis
Qualifications:
Minimum 5 years of similar working experience in information security, privacy, system/network administration and support, or application development, AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
