Service Support Supervisor - Brookhaven, GA, United States - Orion Innovations

Orion Innovations

Verified Company

Brookhaven, GA, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

What to Expect
At Tesla, we strive to build a smarter, connected, and automated end-to-end customer experience.

Optimizing and implementing processes and systems is a crucial part of our business at Tesla and a key competitive advantage in efficiently supporting our customers in the best possible way.

As a Service Support Supervisor, you will work to continuously improve this seamless customer journey and prioritize the customer above all else.

Your main responsibilities will include leading a team of customer advisors and supporting the Regional Manager in guiding and coaching the respective advisors.

What You'll Do

Leadership: You will lead a team of support agents, oversee daily operations, and proactively drive developments in your own business area. This will involve close collaboration with other managers/supervisors. You are a leader and a team player.
Flexibility: You can handle adhoc requests and effectively prioritize and manage rapidly changing priorities.
Stakeholder Management: You will keep track of issues within your team, regionspecific metrics, and escalation cases, and maintain a trustbased relationship with key stakeholders (both within and outside of Tesla Support) to ensure that agents receive relevant feedback from the region.
Communicator: You will support agents in handling customer inquiries with professionalism and urgency and escalate matters comprehensively. You are the voice of Tesla in escalations and complex issues representing our brand, mission, and products.
Coaching: You are dedicated to your team's success and ensure they have everything they need to be effective. You