Community Director - San Diego, United States - Kiln

Kiln San Diego, United States

3 weeks ago

Description

Job Description

Job DescriptionSalary: 70-85k

About Kiln:

Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.

Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi, Utah. Today we have 13 locations across Utah, California, Arizona, Colorado, Oregon and Idaho with plans of rapid expansion throughout the western United States. Kiln is pioneering the future of hybrid work within the niche of 'flex office' in the broader commercial real estate sector.

Our Core Values:

1: Human at the core

2: Achieve & Celebrate Together

3: Thoughtful and with Purpose

4: Always Evolving

5: Nothing short of Extraordinary

6: Scrappy & Ingenious

Role Summary:

The Community Director will be the face of the Kiln brand in San Diego. This person will lead the curation of a vibrant community, recruit and manage a first-rate team, and ensure all aspects of the Kiln site run seamlessly in order to provide a dynamic and frictionless working environment for members. This is an exciting opportunity to play a critical role in establishing the brand as a market leader in the region.

Goals and Objectives:

Provide a world class experience for Kiln members and guests
Drive top- and bottom-line growth for the site through P&L ownership
Implement practices to ensure operational excellence for the community

Major Responsibilities:

Community Building & Management

Develop community initiatives designed to create connections between members, including events, member introductions, electronic and print communications
Solve member-related issues to ensure a cohesive community and manage member expectations
Oversee a robust calendar of events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events
Proactively gather data on members' business goals and identify both Kiln and member services that could help members achieve their commercial objectives
Seek opportunities to engage members to discover and discuss members' objectives; i.e., using member service request as an opportunity to learn more about member, member's business and any other needs member may have
Design and implement processes, guidelines, and best practices for the community to optimize member experience
Resolve member complaints regarding other members through neutral fact investigation and process termination of membership where warranted
Explain Kiln policies and procedures to members, including but not limited to a) membership agreement, b) House Rules and c) billing procedures.

Business Development

Own responsibility for sales and community dynamics
Achieve quarterly financial KPI's and revenue targets by driving membership sales/occupancy, event and meeting room revenue, and controlling operating expenses
Lead tours for VIPs and guests of Kiln Members
Engage in the broader community by attending events and networking with local start-ups, established businesses, and community organizations
Manage and maintain relationships with vendors and landlords

Building Management

Manage all site operations and communicate with operations team to ensure highest level of member satisfaction
Make recommendations about any repairs, maintenance, or updates required in the site
Analyze tickets by area to identify and resolve issues presented; i.e., insufficient cleaning staff, repeated IT-related failures, malfunctioning conference room equipment, etc.
Produce comprehensive quality control reports that allow all stakeholders to improve member experience
Supervise move-ins and move-outs for quality experience
Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress
Manage community expenses
Know and be able to implement member safety plans, i.e. fire and emergency plans

Personnel Management

Partner with Recruiting and Ops leadership to recruit an exceptional team to manage the day-to-day running of the site and execution of programming and events
Manage team members to reach sales goals and execute on their objectives as an individual and a team
Develop and manage weekly work plans of direct reports
Lead professional development within team, including performance reviews
Conduct weekly one-on-one meetings and weekly team meetings

Ideal Experience and Skills:

The ideal candidate will be an energetic, people-oriented professional with hospitality (e.g., boutique hotel management), restaurant, and/or retail experience. Qualifications should include:

College graduate with a four-year degree (preferred, but not essential)
Customer service and sales experience required
Familiarity with the Coworking and Hospitality Industry considered a plus
Project management and business operations experience required
Must have strong verbal and written communication skills
Cold-outreach experience a plus
Experience managing a team of more than two people
Exceptional organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Passion and understanding for entrepreneurial communities
Passion and understanding for Kiln's mission and values

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Community Director - San Diego, United States - Kiln

Description

Job Description

Community Relations Director

Community Relations Director

Community Relations Director

Community Relations Director

Assistant Director of Community Affairs

Assistant Director of Community Affairs