- Maintains and upholds the Core Values and Mission Statement of MVP.
- Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
- Warmly welcomes clients upon their arrival and escorts them to the exam room.
- Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
- Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
- Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
- Schedules follow-up appointments and future wellness visits.
- Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
- Clearly explains discharge instructions and addresses client inquiries.
- Handles client checkouts and collects payments in the exam room.
- Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.
- Performs other related duties as assigned.
- Passionate about delivering exceptional client service.
- Genuine love and appreciation for animals.
- Friendly, personable, and committed to ensuring client satisfaction.
- Proficient in active listening and accurate transcription of medical information.
- Thrive on serving and assisting people.
- Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
- Strong computer literacy and typing skills.
- Effective communication skills, both written and verbal.
- High school diploma.
- Medical terminology
- Prolonged periods of standing and working on a computer.
- Ability to bend down and lift up to 40lbs unassisted.
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patient care coordinator - , MO, United States - Mission Veterinary Partners
Description
OverviewAntioch Dog and Cat Hospital has an opportunity for a
Patient Care Coordinator to join our team
Location: 5200 NE Vivion Rd, Kansas City, MO 64119
Compensation:
$16
What We Offer:
A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Competitive compensation and benefits package, including medical, dental, and vision coverage.
401K plan with company match
Job Summary:
The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.
ResponsibilitiesEssential Functions:
Additional Functions:
Required Knowledge, Skills and Abilities:
Required Education and Experience:
Preferred Education and Experience:
Physical Requirements:
Reasonable AccommodationsApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information.
