Jobs
>
Dallas

    Automotive Customer Service Advisor - Dallas, United States - Pep Boys

    Pep Boys
    Pep Boys Dallas, United States

    1 week ago

    Default job background
    Description

    ****

    **Automotive Customer Service Advisor**

    **Automotive Customer Service Advisor**

    **Requisition ID:**

    **Category:** Service Desk

    **Position Summary**

    Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

    **Duties & Responsibilities**

    First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customers car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

    Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

    Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

    Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

    Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

    Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

    Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

    Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

    In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

    Maintain an organized and neat shop.

    Adhere to all company policies, procedures, safety and environmental rules.

    Other duties as assigned.

    **Knowledge, Skills, and Abilities**

    High school diploma or equivalent required.

    Valid Drivers License.

    One year of related experience in the automotive service environment.

    One year of sales experience preferred.

    Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

    Strong verbal communication skills.

    Strong customer service skills.

    Ability to work Days, Nights, Weekends, Holidays.

    **Physical Demands/Work Environment**

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    **Physical Demands**

    Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

    Frequent standing and walking for long periods of time.

    Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

    Climb up and down ladders to retrieve and stock merchandise.

    Communicate effectively in person, by telephone, or by using telecommunications equipment.

    Enters and locates information on computer.

    Presents information to small and large groups.

    Visually verifies information, often in small print.

    Safely operates a motor vehicle.

  • Northstar Memorial Group

    Family Service Advisor

    5 days ago

    Northstar Memorial Group Dallas, United States

    NorthStar is seeking a dynamic Salesperson at Restland of Dallas. Our sales teams redefine the way families honor their loved ones. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. ...

  • Asbury Automotive Group

    Service Advisor

    1 week ago

    Asbury Automotive Group Dallas, United States

    About Asbury Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innova Service Advisor, Service Mana ...

  • Hyman Brothers Auto Group

    Service Advisor

    6 days ago

    Hyman Brothers Auto Group Midlothian, United States

    Job Summary: · As a Service Advisor at Hyman Brothers Kia Auto Group, you will play a crucial role in delivering exceptional customer service for our automotive dealership in Midlothian, Virginia. You will be the first point of contact for customers visiting our service departmen ...

  • Freedom Powersports

    Service Advisor

    6 days ago

    Freedom Powersports Farmers Branch, United States

    RideNow Powersports, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Farmers Branch. If you are a positive, upbeat, and interactive ...

  • Freedom Powersports

    Service Advisor

    6 days ago

    Freedom Powersports Dallas, United States

    RideNow Powersports, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Dallas, TX. If you are a positive, upbeat, and interactive Ser ...

  • Young Chevrolet

    Service Advisors

    1 week ago

    Young Chevrolet Dallas, United States

    Job Description · Job DescriptionAutomotive Service Advisors · Young Chevrolet is looking to add qualified and enthusiastic Service Advisors to join our rapidly expanding Service Center. These individuals will provide estimated cost analysis of automotive repairs and routine main ...

  • Young Chevrolet

    Service Advisors

    3 days ago

    Young Chevrolet Dallas, United States

    Job Description · Job DescriptionService Advisors · Young Chevrolet is seeking to recruit a skilled and enthusiastic Service Advisors to join our rapidly expanding Service Center. The Service Advisor is the frontline of the Service Department who assists customers with understand ...

  • Clay Cooley Auto Group

    Service Advisors

    3 days ago

    Clay Cooley Auto Group Dallas, United States

    Job Description · Job DescriptionAUTOMOTIVE SERVICE ADVISOR · The Clay Cooley Automotive Group's journey to success is rooted back 25 years ago to Clay's early experiences in DFW's automotive industry. As a premier dealer group, we continue to provide the best buying experience a ...

  • Freeman Auto Group

    Service Advisor

    1 week ago

    Freeman Auto Group Dallas, United States

    Service Advisor – Freeman Toyota · We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confi ...

  • Freeman Auto Group

    Service Advisor

    1 day ago

    Freeman Auto Group Dallas, United States

    Job Description · Job DescriptionService Advisor – Freeman Toyota · We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make ...

  • RIDENOW POWERSPORTS

    Service Advisor

    1 week ago

    RIDENOW POWERSPORTS Dallas, United States

    Job Description · Job DescriptionRideNow Powersports, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Dallas, TX. If you are a posi ...

  • Windward Recruiting

    Servicing Advisor

    1 week ago

    Windward Recruiting Dallas, United States

    This · Servicing A · dvisor · opportunity is for an independent RIA that serves the wealth management needs of UHNW families and individuals. This role will support a Senior Wealth Manager, delivering financial planning and investment advice to clients, and upholding the commi ...

  • RIDENOW POWERSPORTS

    Service Advisor

    3 days ago

    RIDENOW POWERSPORTS Dallas, United States

    Job Description · Job DescriptionRideNow Powersports, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Farmers Branch. If you are a ...

  • Richemont

    Service Advisor

    2 weeks ago

    Richemont Dallas, United States

    At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards ...

  • Full Throttle

    Service Advisor

    1 week ago

    Full Throttle Dallas, United States

    Job Description · Job DescriptionJob Title: Parts & Service Manager · Department: Parts and Service Department · Summary Description · The parts and service manager strives to return a satisfactory profit on dealer capital invested in the parts inventory and accomplishes objectiv ...

  • Marsh & McLennan Companies, Inc.

    Retirement Services Advisor

    1 week ago

    Marsh & McLennan Companies, Inc. Dallas, United States

    Produces Retirement Services revenue through sales to new and existing clients with emphasis on mid-size companies with high revenue. Assists in providing service to clients according to their needs, retaining them as clients. Participates in team Retirement, Advisor, Service, Cl ...

  • JDA Software

    Services Advisor, Int

    5 days ago

    JDA Software Dallas, United States

    Services Advisor – Supply Chain Execution, WMS · Other Comparable Titles: · Solutions Advisor, Services Partner, Services Sales · Location : · US - Remote · Up to 75% travel · Overview: · Seeking a services advisor for North America Services Sales focusing on Supply Chain Executi ...

  • The West Brom

    Customer Service Advisor

    1 week ago

    The West Brom Dallas, United States

    ** Customer Service Advisor Oldbury** · **Job reference:** · **Location:** Oldbury · **Closing date:** 17/11/2021 · **Salary:** 10,056 rising to 10,281 per annum · **Employment type:** Permanent · **Department:** Retail Operations · **Hours per week:** 20 · AddThis Sharin ...

  • Pep Boys

    Customer Service Advisor

    1 day ago

    Pep Boys Dallas, United States

    **** · **Customer Service Advisor** · **Customer Service Advisor** · **Requisition ID:** · **Category:** Service Desk · **Position Summary** · Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service k ...

  • Schnitzer Steel

    Customer Service Advisor

    1 week ago

    Schnitzer Steel Dallas, United States Part time

    ** Customer Service Advisor - Part Time** · **Job Category****:** Retail **Requisition Number****:** TEMPL12649 Showing 1 location **Job Details** · **Description** · Responsibilities include working as part of a retail sales team to provide best in class customer care. The Cu ...