Jobs
>
Columbia

    Product Service Expert and Quality Assurance Engineer - Boone, United States - ECRS

    ECRS
    ECRS Boone, United States

    1 week ago

    Default job background
    Full time
    Description

    JOB SUMMARY / DESCRIPTION

    The Product Service Expert and Quality Assurance Engineer is charged with daily communication, troubleshooting and resolution of customer's issues. They are to own the product quality and advocate for customers on a daily basis. They will be an expert in the product and learn the ins and outs of the application's workings to provide resolutions to customers and identify and report anomalies and necessary improvements to the Product Owner and development team.

    RESPONSIBILITIES

  • Provide excellent technical support to ECRS customers by providing the fastest possible resolution while maintaining empathy, courtesy, and professionalism.
  • Provide troubleshooting and root cause analysis services to ECRS customers.
  • Discerning whether customer issues lie within the software, configuration, or the products themselves.
  • Monitor services queue to report software inefficiency and trends.
  • Work closely with the Team Leads, Development, Sales, and other teams to ensure that we are delivering overall superior products and support to our customers.
  • Provide identification, prioritization, and resolution of customers' technical support issues.
  • Creating and executing test plans and detailed test scripts, which also includes setting up a test environment and creating appropriate test data.
  • Identifying, reviewing, and executing manual and automated tests for multiple software builds within scheduled releases.
  • Defining quality processes and test standards, including test strategy, test planning, documentation, analysis, and issue reporting.
  • Documenting and reviewing defects/issues and recording them in the designated tracking system and keeping the scrum team informed.

    • QUALIFICATIONS

  • 1+ years' experience with technical help desk procedure, customer service, retail operators.
  • 4-year degree in a computer system, computer science or mathematics major (or equivalent experience).
  • Ability and willingness to learn, use, and troubleshoot retail software and related hardware.
  • Strong customer service skills - written, telephone and personal communication skills.
  • Intermediate to advanced knowledge in PC hardware, Windows, and Linux operating systems.
  • Technical aptitude and a willingness for ongoing learning.
  • Basic understanding of a retail environment & operations.
  • Basic understanding of accounting principles.
  • Basic understanding of relational databases, Unix OS, and web applications preferred.
  • University of Missouri

    Quality Assurance Engineer

    2 weeks ago

    University of Missouri Columbia, United States

    Hiring Department · MU Research Reactor · A life-saving operation in the middle of America — the University of Missouri Research Reactor (MURR) — needs you to help guide its future. MURR is expanding its critical cancer-fighting and medical isotope production. · MURR's reactor i ...

  • CY9

    Software Quality Assurance Engineer

    4 weeks ago

    CY9 Columbia, United States

    Roles & Responsibilities: · Do you have the following skills, experience and drive to succeed in this role Find out below. ·  Provide guidance to customer-base and development of Test and Evaluation (T&E) · procedures, standards, processes, and policy in implementation of its ...

  • TeamSoft

    Staff Software Quality Assurance Engineer

    6 days ago

    TeamSoft Columbia, United States

    Staff Software Quality Assurance Engineer · Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. · TeamSoft IT Solution's client is looking for a direct-hire Staff Software Quality Assurance Engin ...

  • TeamSoft

    Staff Software Quality Assurance Engineer

    3 weeks ago

    TeamSoft Columbia, United States

    Staff Software Quality Assurance Engineer · TeamSoft IT Solution's client is looking for a direct-hire Staff Software Quality Assurance Engineer. This position is on-site in Columbia City, IN for a global provider. This direct-hire position pays between $100,000 - $115,000 · Mu ...

  • TeamSoft

    Staff Software Quality Assurance Engineer

    2 weeks ago

    TeamSoft Columbia, United States

    Staff Software Quality Assurance Engineer · Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. · TeamSoft IT Solution's client is looking for a direct-hire Staff Software Quality Assurance Engi ...

  • The Warrior's Refuge

    Maintenance Director

    2 weeks ago

    The Warrior's Refuge West Columbia, United States

    **Job Summary**: · Directs maintenance operations by identifying requirements, forecasting resources, providing oversight for minor construction projects, capital improvement projects, and daily repair tasks. Assure timely completion of all tasks by providing direction to supervi ...

  • Hive Media Group

    Quality Assurance Engineer

    3 weeks ago

    Hive Media Group California, United States

    Quality Assurance Engineer (Carlsbad, CA; London, ON) · About Hive Media: · Hive Media Group manages a diversified portfolio of web properties that provide engaging content for visitors worldwide. Leveraging cutting edge technologies we measure and interpret signals regarding ou ...

  • Astroforge

    Mission Assurance Engineer

    3 weeks ago

    Astroforge California, United States

    AstroForge is seeking a highly skilled and detail-oriented engineer to join our team as a Space System Engineer. In this role, you will play a crucial role in validating the launch compliance, system design, and concept of operations requirements for AstroForge's deep space minin ...

  • SAIC

    Software Quality Assurance Engineer

    3 weeks ago

    SAIC California, United States

    By providing the information below and checking the boxes referenced, you acknowledge and consent to SAIC's Privacy Policy to include access and use of your information for the purposes of sharing your information for possible employment recruitment effects by SAIC and it's third ...

  • Kinsley Power Systems

    Sr. Quality Assurance Engineer

    2 weeks ago

    Kinsley Power Systems California, United States

    Autonomous Medical Devices Incorporated (AMDI) , with its principal place of business in California, employs a world class team of engineers, scientists, clinicians, and manufacturing experts dedicated to the development and manufacture of point-of-care diagnostic devices using b ...

  • Algopix Holdings Ltd.

    Quality Assurance Automation Engineer

    2 weeks ago

    Algopix Holdings Ltd. California, United States

    Selling on Amazon? Take advantage of our most popular Community Plan for free insights. Start Now · Algopix is a product research platform revolutionizing the way online sellers do business. We've built a team that brings fresh ideas, creativity, and determination into work every ...

  • International Association of Plumbing and Mechanical Officials

    Senior Quality Assurance Engineer

    2 weeks ago

    International Association of Plumbing and Mechanical Officials California, United States

    Job Description · Responsibilities · Design and develop automated unit and regression test scripts within our current framework and infrastructure using Azure DevOps tools, Selenium with JUnit and Cucumber, JDBC, etc. · Employ specs/use cases/business rules to develop test case ...

  • The Aerospace Corporation

    Avionics, Electrical Mission Assurance Engineer

    2 weeks ago

    The Aerospace Corporation California, United States

    The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of s ...

  • International Game Technology

    Software Quality Assurance Engineer Intern

    5 days ago

    International Game Technology Jefferson City, United States

    Press Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Create Alert · Software Quality Assurance Engineer Intern · Location: · Jefferson City, MO, US, 65109 · Requisition ID: · 14763 · IGT (NYSE:IGT) is a global leader in gaming. We del ...

  • IGT

    Software Quality Assurance Engineer Intern

    4 weeks ago

    IGT Jefferson City, United States

    Software Quality Assurance Engineer Intern · Location: · Jefferson City, MO, US, 65109 · Requisition ID: 14763 · IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lo ...

  • IGT

    Software Quality Assurance Engineer Intern

    3 weeks ago

    IGT Jefferson City, United States

    IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial ...

  • IGT

    Software Quality Assurance Engineer Intern

    6 days ago

    IGT Jefferson City, United States

    IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial ...

  • Stellar Enterprises

    Project Coordinator

    2 days ago

    Stellar Enterprises Huntsdale, MO, United States Freelance

    **Job Description: Project Coordinator (m/f/d) for Automotive in Huntsdale, MO** · TRIGO Group has become a globally recognized company since its founding in 1997, providing innovative quality management services to the automotive, aerospace, railway, and heavy transport industri ...

  • Noah Medical

    Staff Design Assurance Quality Engineer- ME/EE

    3 weeks ago

    Noah Medical California, United States

    About The Team: · Join our Quality team at Noah Medical, where you'll play a pivotal role in driving innovation and product leadership in medical robotics. We're a hands-on, technical, and solution-oriented, and accountable team, seeking like-minded individuals to join us. Utili ...

  • Russell Tobin

    Quality Engineer

    3 weeks ago

    Russell Tobin Columbia, United States

    This role will involve leading various quality assurance activities, including CAPA, risk management, change control, and ensuring quality for FDA-regulated products and supporting manufacturing processes, manage post-market product support, and drive continuous improvement initi ...