Enterprise IT Infrastructure Manager - Seattle, United States - ClearCompany

Description

Enterprise IT Infrastructure Manager - Careers at Allen Institute

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Enterprise IT Infrastructure Manager


Department:
Admin IT

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Enterprise IT Infrastructure Manager

– Administration
The

mission

of the

Allen Institute

is to unlock the complexities of bioscience and advance our knowledge to improve human health. Using an open science, multi-scale, team-oriented approach, the

Allen Institute

focuses on accelerating foundational research, developing standards and models, and cultivating new ideas to make a broad, transformational impact on science.

The mission of the Allen Institute Central IT Team is to provide support and structure to the scientific divisions. Coinciding with the team science approach, administration helps facilitate team learning and the overall mission of the institute.
The

Enterprise IT infrastructure Manager

is responsible for the security, availability, durability, and uptime of Allen Institute IT infrastructure supporting enterprise services, networking, and data center facilities.

In this hands-on leadership role, you will be contributing alongside your team with a focus on IT infrastructure project delivery, technical strategy, and systems architecture for institute hardware, cloud solutions

, and network technologies. You will provide implementation oversight of scalable solutions that overcome both technology and business challenges. In this position, you will drive a culture of collaboration and partnership with teams inside and outside of technology.
The ability to work a flexible off-hours schedule for planned and unplanned maintenance is required. Team coverage includes rotating on-call duties and responding to production incidents within established SLAs providing 24/7/365 support as needed

.

This will be an approximately 80% management, 20% hands-on technical role

.
The Allen Institute believes that team science significantly benefits from the participation of diverse voices, experiences, and backgrounds. High-quality science can only be produced when it includes different perspectives.

We are committed to increasing diversity across every team and encourage people from all backgrounds to apply for this role.

Essential Functions
Provide hands-on leadership, mentorship, technical vision, project planning, and prioritization to a team of hardware, cloud

, network, and business systems engineers and administrators
Lead translation and mapping of business requirements to define objectives for IT infrastructure needs as well as design to develop and implement quality, cost-effective solutions
Evaluate new technologies and trends for IT infrastructure operations to improve efficiency and effectiveness through thorough business case justifications and value propositions
Collaborate with other technical management to identify, implement and maintain new innovations and industry standards for IT infrastructure management, deployment, and change management
Manage the design, engineering, specification, installation, testing, maintenance, and troubleshooting of network and systems components to provide secure, predictable access to Allen Institute sites and data stores
Provide leadership for the Enterprise IT Infrastructure team as lead technical architect for IT infrastructure systems and networks
Build and maintain IT network and data servers & systems
Ensure

effective

information sharing with and between a highly-skilled technical staff through robust documentation, project management & direct coordination
Mentor and develop staff technical and customer service skills
Develop and maintain supportable, industry-leading policies and procedures for the Enterprise IT Infrastructure team
Identify and le

ad training opportunities to address operational and organizational gaps in IT Infrastructure operations
Manage adherence to company and industry policies, standards and guidelines
Provide on-call support and technical escalation points for site, systems, and network support during normal business hours and off-hours
Develop, establish and implement measurable standards (KPI's) for service delivery, service support, and problem resolution as they apply to the Enterprise IT Infrastructure team
Manage Enterprise IT Infrastructure team budget providing cost-effective, data-driven proposals for review by departmental leadership
Required Education and Experience
Minimum 9 years of experience in IT infrastructure & Operations
Minimum 7 years of experience managing or supervising IT Infrastructure teams
Minimum 5 years of experience supporting highly available (24X7, >99% uptime) production systems in an enterprise environment
Bachelor's Degree in MIS, computer science, math, or other science fields,

or

anequivalent combination of education and related experience
Demonstrated history of exceptional performance and delivery in management and solution design of multiple IT infrastructure technologies including

systems, network, storage, compute, and digital workspace
Demonstrated history of managing complex projects to completion to strict timelines and budgets using IT industry standards
Demonstrated history of exceptional team building and team management in a highly adaptive enterprise environment
Knowledge of IT infrastructure concepts and architecture including data center facilities, OS, hypervisor, network, storage, and security
Experience operating, managing, and/or engineering virtual private or public cloud compute services such as Azure
Knowledge of Microsoft server technology stack including Active Directory, MS SQL, SSO, MFA, and Windows
Working knowledge of industry-standard information security policies and best practices
Demonstrated working knowledge of network engineering and systems administration
Preferred Education and Experience
Knowledge of enterprise systems including Mac and Windows server and end-user device & support best practices
Able to deal effectively with a wide variety of people, manage risk and instill trust in others
Excellent written and verbal communications skills
Excellent attention to detail and well organized
Customer-focused mindset
Ability to balance competing priorities
Work Environment
Open office seating
May enter laboratory environment, including potential exposure to lasers, biohazards
Data Center
Physical Demands
Occasional lifting up to 30 pounds
Fine motor movements in fingers/hands to operate computers and other office equipment
Push/pull up to 50 pounds
Stooping, bending, crouching
Reaching, or climbing ladders
Position Type/Expected Hours of Work
Must be able to respond to off-hours emergencies
This is a critical job and expected to report for work regardless of weather conditions
Rotating evening and weekend on-call coverage
This role is currently working onsite and is expected to work onsite for the majority of working hours. The primary work location for this role is 615 Westlake Ave N., with the flexibility to work remotely on a limited basis
Travel
Attendance and participation in national and international conferences may be occasionally required
Additional Comments
**Please note, this opportunity

does not

sponsor work visas and has

no

relocation assistance
Annualized Salary Range
$124,050 - $181,950** Final salary depends on the required education for the role, experience, level of skills relevant to the role, and work location, where applicable.
Benefits

Employees (and their families) are eligible to enroll in benefits per eligibility rules outlined in the Allen Institute's Benefits Guide.

These benefits include medical, dental, vision, and basic life insurance. Employees are also eligible to enroll in the Allen Institute's 401k plan. Paid time off is also available as outlined in the Allen Institutes Benefits Guide.

Details on the Allen Institute's benefits offering are located at the following link to the Benefits Guide:
.

It is the policy of the Allen Institute to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, the Allen Institute will provide reasonable accommodations for qualified individuals with disabilities.
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