Desktop Support Technician - Lebanon, United States - Ovation Workplace Services

Ovation Workplace Services

Verified Company

Lebanon, United States

5 days ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you.

To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

Address user tickets regarding hardware, software and networking
Ask targeted questions to diagnose problems
Guide users with simple, stepbystep instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals

Skills

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Handson experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and antivirus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problemsolving and multitasking skills
Customeroriented attitude
BSc in Computer Science or relevant field

Pay:
$35, $58,000.00 per year

Benefits: