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Eden Prairie

    Logistics and Operations Coordinator - Eden Prairie, United States - Dahl Consulting

    Dahl Consulting
    Dahl Consulting Eden Prairie, United States

    Found in: Appcast Linkedin GBL C2 - 4 days ago

    Default job background
    Transportation / Logistics
    Description

    Duration: Contract-to-Hire

    Pay: 22/hr

    Location: Onsite in Eden Prairie, MN

    The duties and responsibilities of this position consists of, but are not limited to, the following:

    • With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs):
    • Providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
    • Monitor task boards and assigned email accounts to respond to customer and carrier requests
    • Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
    • Follow through on customer or carrier requests to ensure satisfaction.
    • Escalate questions or requests when necessary
    • Validate and ensure the accuracy of load data in systems according to CHR and customer standards
    • Other duties or responsibilities as assigned according to the team and/or country specific requirements

    QUALIFICATIONS

    • Required: High school diploma or GED Previous customer service experience
    • Preferred: Bachelor's degree from an accredited college or university
    • Basic Proficiency in Microsoft Office Suite of programs
    • Previous customer service experience in a call center or similar environment
    • Demonstrated communication, prioritization, and time management skills
    • Prior work experience that required attention to detail and accuracy
    • Values a diverse and inclusive work environment
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