Server - Bessie's Diner - Janesville, United States - Geronimo Hospitality Group

Description

Server - Bessie's Diner

Bessie's Diner Description

**GERONIMO HOSPITALITY GROUP**

A collection of really cool places that push the boundaries of hospitality.

**WHO WE ARE**

Bessies Diner features an aviation-themed dining experience located at the Southern Wisconsin Regional Airport in Janesville, Wisconsin. Open for breakfast and lunch, patrons will feel as though they have traveled back in time to a classic 1950s dinerfrom the vinyl-covered stools to the chrome-plated tables. Children and adults alike will want to feast on the gigantic cinnamon rolls while watching the airplanes through vast floor-to-ceiling windows that overlook the runway.

**WHO YOU ARE**

You will serve customers and extend great customer service by providing information to help with food and beverage selections, presenting order choices, and maintaining a great dining experience by promoting a warm and friendly atmosphere.

**WHAT YOU WILL DO**

Take customers food and beverage orders

Ensure that all orders are accurate and brought to each table in a timely manner

Suggest appetizers and meals to customers based on the menu and specials

Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience

Confirm orders with the chefs and bartenders whenever a clarification is requested

Assist with setting tables and rearranging tables to accommodate parties

Detailed knowing and understanding menus and beverage lists

Maintain cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.

Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.

Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.

Complete all restocking and cleaning duties by performing opening and closing sidework as instructed.

Attend all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.

Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.

Present a clean and professional appearance at all times.

Other duties as assigned, requested, or deemed necessary by management.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

**WHAT WE NEED (MINIMUM QUALIFICATIONS)**

**Experience and/or Training** - One year server experience preferred. Basic math skills required (must be able to add, subtract, and count change back to customer), legible handwriting, and strong customer service and verbal communication skills. Must be 18 years of age.

**PREFERRED QUALIFICATIONS**

**Experience and/or Training** - Wine experience and/or certification

**Technology/Equipment** ***-*** MICROS and Square POS Systems

**PHYSICAL AND MENTAL REQUIREMENTS**

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to lift, carry, deliver and serve from trays weighing up to 50 pounds throughout the work shift, balance serving tray on one hand while distributing orders to customers with the other, carry and set up folding table to support particularly heavy orders, stand and walk continually throughout a four to eight hour shift, bend, stoop and reach while carrying serving trays weighing up to 50 pounds, take customer orders, review customer bills and smoothly navigate dining room, kitchen and other facility areas, attend work as scheduled, working various schedules and shifts throughout normal business hours. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Protective Clothing Required: Non-Slip shoes

**WORK ENVIRONMENT**

This position operates in a restaurant and/or catering setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.

**WORK AUTHORIZATION**

United States (required)

Equal Employment Opportunity/M/F/Disability/Protected Veteran Status