Assistant Manager - Framingham, United States - 1193 - Dave's Hot Chicken - Framingham

1193 - Dave's Hot Chicken - Framingham Framingham, United States

2 weeks ago

Description

Job Description

The co-founder, Dave, a chef trained in Thomas Keller's Bouchon restaurant organization came up with a simple process: take the best quality chicken, prepare the chicken in a proprietary brine, and after deep frying; top the most tender chicken in the world with one of seven signature spice blends.

Summary

The Assistant Manager supports the Assistant General Manager & General Manager in the daily responsibilities required to keep the business running smoothly.

The Assistant Manager directs employees and ensures that work is being completed in a timely and effective manner.

Duties

The Assistant Manager ensures that Shift Leaders and Team Members are performing their job responsibilities and meeting
expectations in all areas of their job.

In addition, they:

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
Communicate to their immediate supervisor when additional training guidance and practice is needed
Effectively and consistently conduct and/or ensure that required Ops Walks and Q&A checks to correct areas of opportunity

are being completed

Ensure that shift schedules are organized for Team Members and monitor attendance, tardiness and time off
Assign duties to specific employees based on role and skills
Understand how each job responsibility impacts guests, employees, and overall restaurant operations
Ensure Shift Leaders & Team Members work together with their coworkers to prepare items on the Dave's Hot Chicken

menu while following cooking instructions, safety procedures, and sanitary requirements

Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors,

washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms

Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy
Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
Are performanceoriented and performance driven; understand performance expectations and are aware of performance

results

Provide direction/supervision/ feedback for Shift Leaders & Team Members to maintain levels of high productivity and

team morale

Communicate Shift Leader & Team Member work performance to the restaurant management team and appropriately

address performance issues

Train, schedule and manage employees in daily tasks
Balance cash drawers and prepare cash deposits as assigned by the restaurant management team
Assist the Assistant General Manager & General Manager as directed
Abide and enforce to the rules and direction given by the restaurant management team

Job expectations

The Assistant Manager is expected to be consistent with and supportive of the restaurant's business plan.

In addition, they:

Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader
Ensure all required administrative duties and daily paperwork including required checklists are completed
Supervise and perform closing and/or opening activities as directed by the restaurant management team
Establish an environment of trust to ensure honest, open, and direct communication
Role model and set a positive example for the entire team in all aspects of business and personnel practices
Follow all company guidelines for food and cash controls; follow all cost control guidelines to maintain and minimize

restaurant costs; properly uses all products, supplies, and equipment facilities

Ensure that they and all Shift Leaders & Team Members abide by company policies and directives
Support the goals, decisions, and directives of the restaurant management team and is not insubordinate
Contribute to the restaurant's success by accomplishing the expected work during each shift consistently
Communicate effectively with Shift Leaders, Team Members and management to resolve any

interpersonal issues as needed

Requirements

Current student or high school diploma/GED preferred
Must be at least 18 years old and fluent in English
Certified in all stations following the DHC Training Program
Flexibility to work nights, weekends, and holidays
Ability to stand for long periods of time and work in a fastpaced environment
Positive attitude while conducting any and all duties
Commitment to guest satisfaction
Effective communicator with coworkers and the restaurant management team

Transportation & accessibility

Must have reliable transportation to work, a driver's license and proof of insurance
Must have telephone or other reliable method of communicating with supervisor and coworkers

Hours

Must be able and willing to work flexible hours including opening and closing shifts
This includes working weekends/nights and holidays whenever necessary

Skills & Abilities

Ability to delegate tasks
Excellent time management, organizational and planning skills
Strong people/guest service skills
Ability to look at the restaurant operations from a guest's point of view
Ability to take initiative and solve problems
Able to stand for long periods of time
Able to bend and stoop
Able to work around heat
Able to work around others in close quarters
Able to lift 5075 lbs. comfortably

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