Jobs
>
Boston

    client success partner- nurse - Boston, MA , USA, United States - Public Consulting Group

    Public Consulting Group
    Public Consulting Group Boston, MA , USA, United States

    2 weeks ago

    Default job background
    Description

    Overview

    About Public Consulting Group


    Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives.

    Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better.

    The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe.

    PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .


    Responsibilities

    Client Success Partner- Nurse- EDPlan Innovations

    Client Success Partners will be integral members of the EDPlan Innovations Team. This position will beresponsible for engaging client stakeholders for EDPlan Innovation projects.

    Client Success Partners are responsible for managing, maintaining, and growing client relationships withstate agency and/or local education agency stakeholders across multiple states/projects.

    This will beaccomplished through direct client interaction, as well as collaboration with Regional Teams.

    This rolemust effectively integrate capabilities in client management and project management in addition topromote strong connectivity with the other Client Success Partners and the EDPlan Innovations team.

    The Client Success Partner role will focus on multiple products and services within EDPlan with a focus onEDPlan Health, an electronic health record documentation system for school nurses, within EDPlan.


    Responsibilities:

    Clients


    • Focus on developing long-term client relationships - expand influence, increase retention, solveissues, and drive satisfaction.
    • Model best practices in terms of client, project, and change management.
    • Lead client engagements/interactions (e.g., status update meetings).
    • Proactively identify problems and provide solutions to clients.
    • Build client excitement in terms of new features, functionality, and services.
    • Provide feedback regarding the evolving needs of our clients and how we can remain responsive, competitive, and good partners.
    • Provide training on use of the system for end users and administrators as needed.
    • Provide Tier 2 or 3 support via Zendesk (helpdesk) for EDPlan Innovations.
    • Ability to manage multiple projects and clients simultaneously with a keen attention to detail.
    Collaboration & Coordination


    • Contribute to a professional and respectful team dynamic with a culture of mutual accountability.
    • Deliver results in terms of client success metrics, both individually and collaboratively.
    • Collaborate and coordinate with Regional Teams and other functional areas to meet our clients' needs

    Examples include:


    o Coordinate with EDPlan Innovation Product Leads and Regional Team in terms of the creation of status update meeting materials, respond to data or reporting requests, and evolve our services based on training and helpdesk feedback.o Serve as a main point of contact internally for Regional Teams - review new opportunities for viability, potential market shifts, and areas of risk.


    o Serve as the client contact re:

    change request process and involve appropriate team members from EDPlan Innovations.o Coordination with Technical Business Analyst to articulate change requests and product feedback and support execution of changes in the form of user acceptance testing (UAT) and training documentation.


    Qualifications

    Client Success Partner- Nurse- EDPlan Innovations


    Work Experience


    • 2-5 years' experience managing client relationships.
    • Registered nurse (RN) with expertise in the specialty of school nursing.
    • Experience with electronic nursing documentation (SIS or EHR).
    • Strong understanding of EDPlan, specifically EDPlan Health.
    • Expertise using Asana or comparable task management, or project management, tools.

    Skills for Success:


    • Proven success at client relationship building.
    • Effective communication skills (presentation, facilitation, and written).
    • Proven success or the ability to gain a deep understanding of electronic nursing documentation software.
    • Collaboration skills (with peers, staff, and leadership).
    • Ability to manage multiple projects and clients simultaneously with a keen attention to detail.
    • Ability to be decisive, consistent, transparent, and open to feedback.
    • Highly organized and skilled at prioritization.
    • Ability to lead virtual and in person trainings on EDPlan Innovations.
    • Professional maturity and ability to put the best interests of the client and PCG above self-interest.
    • Advanced knowledge of Microsoft Office products: Excel, Word, PowerPoint, Teams.

    Remote Work Statement

    This position is a remote, work from home position.

    PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company's success.

    To be successful in a remote work role at PCG, you must:


    • be available during your set working hours
    • have a safe, private, and distraction-free environment in which to complete your work, and
    • be able to give your full attention to the completion of your PCG job duties
    Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

    \#REMOTE

    \#LI-REMOTE

    \#LI

    \#EDU


    Compensation


    Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.

    As required by applicable law, PCG provides the following reasonable range of compensation for this role:
    $60,000 - $75,000 and a potential discretionary bonus of up to 10%. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.


    EEO Statement
    Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.

    We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences.

    At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.

    We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.

    PCG will not tolerate discrimination or harassment based on any of these characteristics.

    PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

    >


    Job Locations _US | US-SC-Columbia | US-VA_


    Posted Date _2 days ago_ _(3/29/2024 1:59 PM)_


    _Job ID_ _ _


    _\# of Openings_ _1_


    _Category_ _Consulting_


    _Type_ _Regular Full-Time_


    _Practice Area_ _Education Services_

    Public Consulting Group is an equal opportunity employer.

    All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.

    VEVRAA Federal Contractor.
  • Atrius Health

    After Hours Adult Triage Rn

    3 weeks ago

    Atrius Health Boston, United States

    **After Hours Adult Triage RN Evenings/Weekends/Holidays** · **Description - External** · Atrius Health/Part of Optum, an innovative healthcare leader, delivers connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachus ...

  • Massachusetts General Hospital(MGH)

    Inpatient Mental Health Specialist, Full Time

    3 weeks ago

    Massachusetts General Hospital(MGH) Boston, United States Full time

    **Inpatient Mental Health Specialist, Full Time, Rotating Shifts** · **GENERAL SUMMARY/ OVERVIEW STATEMENT**: · Under the direction of the Registered Nurse, the Mental Health Specialist assists in the management of the inpatient unit and engages with patients experiencing a wide ...

  • BAYADA Home Health Care

    Home Health Visits Registered Nurse

    1 week ago

    BAYADA Home Health Care Boston, United States Full time

    Registered Nurse - Home Health Visits · Full-Time with Comprehensive Benefits Package · AND · Work/Life Balance · Don't want to drive??? We provide the option of utilizing Uber Health for all of your transportation to patient homes · BAYADA Home Health is looking for compassionat ...

  • LHC Group

    Home Health Rn

    3 weeks ago

    LHC Group Boston, United States

    **We are looking for a Full Time RN to help with coverage for the Boston area** · **_We are currently offering up to 100k Salary+_** · At Caretenders a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: ...

  • Boston Medical Center

    Director, Inpatient Operations

    1 week ago

    Boston Medical Center Boston, United States

    ***: · The Operations Director is responsible for the management of services across BMC's stabilization programs, specifically in the areas of administration, personnel, fiscal management, strategic planning, and operations. Manages facility activities to meet BMC's needs and obj ...

  • Bay Cove Human Services

    Recovery Specialist

    2 weeks ago

    Bay Cove Human Services Boston, United States

    Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, menta ...

  • Bay Cove Human Services

    Shelter Stabilization Worker

    3 weeks ago

    Bay Cove Human Services Boston, United States

    Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, menta ...

  • Boston Medical Center

    Program Coordinator

    2 weeks ago

    Boston Medical Center Boston, United States

    The Asthma and Chronic Disease Program Coordinator will play an integral role in building and expanding population health work in the Department of Pediatrics. The role will provide coordination and data analytics support for our chronic disease and population health efforts with ...

  • Beth Israel Deaconess Medical Center

    Social Worker, Inpatient Med/Surg

    3 weeks ago

    Beth Israel Deaconess Medical Center Boston, United States Full time

    Job Type: Regular · Time Type: Full time · Work Shift: Day (United States of America) · FLSA Status: Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · RegularScheduled Hours: · 40Work Shift: · D ...

  • Fresenius Medical Care

    Registered Nurse

    2 weeks ago

    Fresenius Medical Care Boston, United States Full time

    POSITION FEATURES:This position will cover the Home Program · Hours will mainly be 8am-4pm, but an ideal candidate will have flexibility with scheduling required · Open to training in PD and home dialysis. · One-on-one patient care based in an outpatient clinic · Supportive te ...

  • Brigham & Women's Hospital(BWH)

    Executive Director of Cancer Services, Brigham and

    2 weeks ago

    Brigham & Women's Hospital(BWH) Boston, United States

    **Executive Director of Cancer Services, Brigham and Women's Hospital** · As a not-for-profit academic health system, Mass General Brigham (MGB) is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Comp ...

  • Atrius Health

    Lab Associate I/phlebotomist

    2 weeks ago

    Atrius Health Boston, United States

    _**Hiring for our Kenmore (Boston) location, Per Diem, As Needed**_ · **Hiring rates are determined by experience, starting at $20.00/hr** · Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric pa ...

  • The Home for Little Wanderers, Inc.

    Vocational Instructor

    1 week ago

    The Home for Little Wanderers, Inc. Boston, United States

    When you join The Home for Little Wanderers, you join a team of professionals dedicated to creating better, brighter futures for kids. · **Program Description** · This is an exciting opportunity to be a part of Metro Boston's first ever PACT-Y team through the Home for Little Wan ...

  • Brigham & Women's Hospital(BWH)

    Practice Assistant Ii

    1 week ago

    Brigham & Women's Hospital(BWH) Boston, United States

    **Practice Assistant II** · **_GENERAL SUMMARY/ OVERVIEW STATEMENT: Brigham_** and Women's Hospital is committed to putting every patient first. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham Health. Our service will be ...

  • Beth Israel Deaconess Medical Center

    Social Worker Per Diem Weekdays and Weekends

    3 weeks ago

    Beth Israel Deaconess Medical Center Boston, United States

    Job Type: Per Diem · Time Type: Part time · Work Shift: Rotating (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Per DiemScheduled Hours: · 0Work ...

  • Beth Israel Deaconess Medical Center

    Social Worker

    3 weeks ago

    Beth Israel Deaconess Medical Center Boston, United States

    Job Type: Per Diem · Time Type: Part time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Per DiemScheduled Hours: · 0Work Shift ...

  • Massachusetts General Hospital(MGH)

    Bft Unit Coordinator Needed for All Shifts

    1 week ago

    Massachusetts General Hospital(MGH) Boston, United States

    **BFT UNIT COORDINATOR NEEDED FOR All SHIFTS** · **Require a minimum of 3 shifts per week or 2 shifts on the weekend** · - GENERAL SUMMARY/ OVERVIEW STATEMENT: · - Under the general direction of the Nursing Director, the Unit Coordinator (UC) provides administrative support to un ...

  • Bay Cove Human Services

    Early Intervention Service Coordinator

    3 weeks ago

    Bay Cove Human Services Boston, United States

    Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, menta ...

  • Beacon Communities LLC

    Resident Service Coordinator

    3 weeks ago

    Beacon Communities LLC Boston, United States

    Resident Service Coordinator, Lenox / Camden Apartments - Boston, MA · **$3,500 SIGN-ON BONUS FOR NEW HIRES** · The Resident Service Coordinator (RSC) develops and coordinates support services for residents. The RSC will ensure resident and community success through close work wi ...

  • Beth Israel Deaconess Medical Center

    Social Work Positions

    6 days ago

    Beth Israel Deaconess Medical Center Boston, United States Full time

    Job Type: Regular · Time Type: null · Work Shift: Day (United States of America) · FLSA Status: Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Hiring for various Social Work positions at BIDMC: · Directo ...