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Hayward

    Entry Level Customer Service Coordinator - Hayward, United States - TMG

    TMG
    TMG Hayward, United States

    3 weeks ago

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    Description

    We are seeking a dynamic and sports-minded individual to join our team as an Entry Level Customer Service Coordinator. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Entry Level Customer Service Coordinators will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.

    Entry Level Customer Service Coordinator Responsibilities:

    • Engage with customers providing personalized assistance and resolving inquiries promptly.
    • Assist customers with product recommendations, order placement, and tracking.
    • Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
    • Provide information and updates on products and services.
    • Maintain accurate customer records and ensure data integrity within the CRM system.
    • Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
    • Continuously stay updated on competitive trends, products, and industry news to better serve customers.

    Entry Level Customer Service Coordinator Requirements:

    • Passion for hitting goals and a competitive spirit to improve results.
    • Exceptional communication skills, both verbal and written.
    • Previous customer service experience
    • Ability to multitask, prioritize, and work effectively in a fast-paced, team-oriented setting.
    • Strong problem-solving abilities and the aptitude to handle challenging customer situations with patience and empathy.
    • Proficiency in using customer support software, CRM systems, and standard office applications.

    Benefits:

    • Competitive compensation commensurate with experience.
    • Growth and advancement prospects within a rapidly expanding organization.
    #LI-Onsite

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