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Service Excellence Lead Technician
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Customer Service Lead
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WORK180 USA Shelton, United StatesLead Customer service reps Levels 1 and 2 to consistently maintain superior service to our customers. Areas of focus include timeliness, accuracy of information, and adherence to core service values. Work closely with customer service supervisor to manage resources and maximize p ...
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Customer Service Lead
1 week ago
Hubbell Shelton, United StatesJob Overview · Lead Customer service reps Levels 1 and 2 to consistently maintain superior service to our customers. Areas of focus include timeliness, accuracy of information, and adherence to core service values. Work closely with customer service supervisor to manage resources ...
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Environmental Services and Floor Care Lead
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Nuvance Health Norwalk, United States**Environmental Services & Floor Care Lead** · **Evening Shift - 3:00 to 11:30 p.m.** · **Rate: 19.29 to mid 20's per hour based on years of experience.** · The Environmental Services & Floor Care Lead performs higher level task and services different functions in the Environment ...
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HR Business Partner
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Lockheed Martin Corporation Shelton, United States**JOB ID**: 666617BR · **Date posted**: May. 14, 2024 · **Description**: · **What We're Doing** · Sikorsky Aircraft Corporation is a world leader in the design and manufacture of advanced helicopters for commercial, industrial and military uses. Sikorsky helicopters are used by a ...
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HR Business Partner
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Account Manager
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LANXESS Shelton, United States**Who we are**: · LANXESS is a leading specialty chemicals company with sales of EUR 7.6 billion in 2021 and more than 13,000 employees in 33 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives, specialty ch ...
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Account Manager
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Pool Director
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Brownson Country Club Shelton, United States_**Pool Director (Seasonal)**_ · **Brownson Country Club** · **Huntington, CT** · **Position Summary**: · Under the supervision of the Brownson Board of Directors, this position is responsible for overseeing the day-to-day operations of the Brownson Country Club outdoor pool faci ...
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Rn Case Manager
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Advisor Tool Strategy Manager
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Prudential Shelton, United StatesJob Classification: · Product Management - Product Management · At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the w ...
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Registered Nurse
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Marketing Coordinator Intern
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Budderfly Shelton, United States**Saving the World Help Wanted** · Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with re ...
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O/r Dynamic Component Evaluator C
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O/r Dynamic Component Evaluator C
4 days ago
Lockheed Martin Corporation Shelton, United States**JOB ID**: 664798BR · **Date posted**: Apr. 16, 2024 · **Description**: · Perform specified operations to examine and evaluate remaining serviceability of rotor heads, transmissions, gearboxes and hydraulic components in process of overhaul, modification and repair. · Typical ...
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Automotive Mechatronics Technician
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Velocity Enterprises Derby, United StatesTraining as a specialist in the hospitality industry · Location: Hannover / Start: / Full-time / Temporary (2 years) · With approximately colleagues in over 30 locations, we are one of the leading companies and recognized experts nationwide in providing tax and business consultin ...
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CNC milling machine operator
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Sapphire Solutions Shelton, United StatesCNC Milling Machine Operator (m/f/d) Due to our extensive experience in the German job market, renowned and future-oriented companies have trusted the personnel services of the expertum Group for 30 years. We bring together the ideas and wishes of excellent candidates with the re ...
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Graduate in Technical Building Equipment
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Infinity Enterprises Derby, United StatesAbout the Company · Various influences and developments present new challenges for the construction and real estate industry today, leading to constantly changing conditions and fierce competition. We embrace these challenges: based on our holistic approach and our mission, we ai ...
Customer Service Lead - Shelton, United States - Hubbell
Description
Job Overview
Lead Customer service reps Levels 1 and 2 to consistently maintain superior service to our customers. Areas of focus include timeliness, accuracy of information, and adherence to core service values. Work closely with customer service supervisor to manage resources and maximize performance. Assist with approvals and backorder management to keep orders moving in a timely manner.
A Day In The Life
-Lead and train CSR1s and CSR2s in their respective roles. Communicate objectives and review progress throughout the year.
-Conduct yearly performance appraisals in accordance with Human Resources timeline. If necessary, implement performance improvement plans for employees with below target performance.
-Establish annual goals for employees to support departmental goals.
-Review and approve timecards and time management for employees.
-Route and provide approval based on signature matrix for credits/debits and returns.
-Provide service value reviews for CSR levels 1 and 2 based on call and email interactions.
-Assist with implementing process improvements to improve productivity.
-Assist with monitoring service metrics throughout the day - be available to help in queues.
-Handle incoming calls from TMs, DMs, distributors, agent, warehouse and plant production personnel.
-Be the next step of escalation if needed.
-Provide timely, value -added solutions to service issues.
-Provide reliable, prompt and courteous communications to internal and external customers.
-Provide mid-month and monthly CSR volume reports to Supervisor.
-Communicate any obstacles and suggestions for how to overcome to Supervisor.
-Assist with backorder management to ensure customer orders are shipping in a timely manner. Work with SAP and Power BI to extract and analyze data and update orders as needed.
-Monitor internal controls and assist with internal and external audit. Ensure controls and procedures are followed and communicate any concerns to Management.
-Perform other related duties necessary to accomplish job objectives in an efficient and effective manner.
What will help you thrive in this role?
-Bachelors Degree preferred
-2 years previous supervisory experience required
-Excellent communication skills
-SAP knowledge preferred
-Microsoft Excel knowledge preferred
#LI-EC1
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
Customer Service Lead professionals in Shelton
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Stacey Ritenour
Creative, Teamwork, Passionate, Customer Service