- Define use cases and execute the product roadmap for multimodal (voice, SMS) conversational experiences with patients and members.
- Conduct pragmatic internal/external user research and gather feedback to identify pain points and opportunities for enhancing the impact of our conversational platform.
- Drive the end-to-end development process for new features and improvements, including ideation and analysis, design and development, user validation and launch.
- Collaborate across product, operations, and commercial teams to demonstrate the value of our conversational platform to new and existing customers.
- Own the definition and delivery of key performance indicators (KPIs) that translate platform enhancements to operating efficiencies, customer retention and growth.
- Contribute to the company's internal and external communications on conversation voice, incorporating industry trends, competitive analysis, and regulatory insights to inform product strategy.
- Bachelor's or Master's degree in Business, Healthcare Administration, Computer Science, Engineering, or a related field.
- 3+ years of product management experience delivering AI-enabled customer service; healthcare and electronic health record (EHR) experience a plus.
- Fluency with conversational AI and voice infrastructure, including performance limitations and guardrail considerations.
- Proven track record of delivering digital products or services that have led to measurable business improvements.
- Strong understanding of software development processes and methodologies, with experience scaling products from early stage to high-volume production environments.
- Excellent analytical, problem-solving, and project management skills.
- Exceptional communication and "360 leadership" abilities, across teams and functions.
- Deep empathy for users and passion for enhancing their experience through technology.
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Product Manager, Patient and Member Experience - Cambridge - Third Way Health
Description
Product Manager
Third Way Health helps medical practices across the United States improve patient experience and access while reducing the administrative burden on practices. We enable practices to enhance the experience of their patients by providing them with a leading front office management platform, supported by a world-class team of service representatives. What unites us is our passion to support providers and help patients from all backgrounds to have a better healthcare experience.
We are looking for a full-time Product Manager to join our team in Cambridge, Massachusetts. You will own the ongoing development of our conversational platform that helps medical practices take calls, schedule appointments, confirm insurance coverage, and follow-up with patients about their care. The ideal candidate will have a deep understanding of the workflows that support the front office experience, and be passionate about improving patient and member experience through thoughtful application of technology.
Primary Job Duties
Desired Qualifications
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Member Experience Associate
Only for registered members Boston
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Member Experience Manager
Full time Only for registered members Boston
-
Member Experience Manager
Only for registered members Boston
-
Member Experience Specialist I
Only for registered members Cambridge
-
Member Experience Specialist I
Only for registered members Cambridge, MA
-
Member Experience Associate
Full time Only for registered members Dedham
-
Board member with development experience
Only for registered members Waltham
-
Member Experience Supervisor Full TIme
Full time Only for registered members Waltham, MA
-
Member Experience Manager
Only for registered members Norwood, MA
-
Member Experience Manager
Only for registered members Norwood, MA
-
Member Experience Specialist I
Only for registered members Lexington, MA
-
Team Member Experience Intern
Only for registered members Marlborough
-
Team Member Experience Intern
Only for registered members Marlborough, MA
-
Customer Experience Team Member
Only for registered members Stoughton
-
Guest Experience Team Member
Only for registered members Braintree, MA
-
Crew Member/Shift Leader Dunkin Experience
Only for registered members Middleton, MA
-
Home Health Occupational Therapist
BAYADA Home Health Care- Cambridge
-
Travel PACU RN
Fusion Medical Staffing- Cambridge
-
Home Care
Sunrise Senior Living- Cambridge
-
Seasonal Service Professional
Full time Hawx Pest Control- Middlesex
-
Registered Nurse
Carthage Center- Cambridge