Member Experience Manager - Norwood, MA
2 days ago
Job description
Anytime Fitness is considered to be a premier place to work within the industry, where our mission is to help you Get to a Healthier Place We are seeking a highly motivated individual with a passion for helping others improve their lives through health and fitness. This is a position to help grow our club by working in a creative, fun and upbeat atmosphere where every day is different.
Member Experience Manager
An Anytime Fitness Member Experience Manager (MXM) is responsible for helping all members "get to a healthier place." The MXM serves as a 'guidance counselor' to all members of the club, 'educator and mentor' for all training staff, and 'strategist' for owner/manager. The MXM's ultimate role is to manage the Member Onboarding Process which includes conducting the fitness consultation, determining the right combination of personnel and tools for each member, and managing the retention score to ensure meaningful touch points for the lifetime of the member.
What we offer:
- Robust compensation plan for training sold and sessions rendered (large training package are common)
- Guaranteed hourly administrative time plus ongoing commissions
- Future career opportunities within multiple Anytime Fitness locations
Responsibilities
- Lead the personal training team and lead member experience at the club
- Follow up on sales leads and build a pipeline of prospective new members
- Actively participate in community-sponsored events and other outside opportunities to promote the club
- Network within the fitness industry and other outside industries to drive recognition and interest in the club
- Give tours to prospective member and enrolling prospects after tour process
- Provide good member service to members and prospective members and assist in resolving issues that arise.
- All other duties as assigned
Qualifications
- Current CPR, AED and personal training certification(s) are required as is a current nationally recognized certification such as NASM or ACE
- Previous PT experience is preferred in either a fitness facility or private training environment
- Previous sales experience, preferably in the fitness industry
- Previous experience with fitness club management software (Club O/S, Club Ready, apps like My Fitness Pal all a plus)
- Desire to be in sales and willing to call prospects and market our club and membership
- Superior communication skills (verbal & written) with the ability to connect with people while motivating them to achieve their goals
Similar jobs
We are seeking a highly motivated individual with a passion for helping others improve their lives through health and fitness. · Lead the personal training team and lead member experience at the club · Follow up on sales leads and build a pipeline of prospective new members · ...
1 month ago
The customer experience manager will deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. They will lead the omnichannel processes. · Assist Store Manager in leading and managing adherence to Standard Operating ...
2 weeks ago
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. · ...
2 weeks ago
+ Develop and implement marketing programs to increase participation and check average. · + Collaborate with cross-functional teams to develop and execute events. · + Provide internal and external client communications and marketing initiatives. · + Perform market research data ...
1 month ago
The Senior Manager In-Store Experience Americas owns the strategy execution and scaling of SharkNinja's in-store presence across the Americas.This is a leadership role designed to reduce execution risk improve conversion at shelf and enable scalable growth particularly as SharkNi ...
2 weeks ago
The Senior Manager, In-Store Experience – Americas owns the strategy execution and scaling of SharkNinja's in-store presence across the Americas. · ...
2 weeks ago
Associate Manager, Brand Experience, Influencer and Partnerships
Only for registered members
The Associate Manager Brand Experience supports the execution of national influencer marketing campaigns and brand partnerships. · ...
1 week ago
We are seeking an Experience Manager to lead our Seven Continents Club program worldwide. As a key member of our global team, you will develop and implement strategies to elevate member experience, increase engagement, drive loyalty, and support revenue growth. · Serve as the glo ...
2 weeks ago
+Job summary · As a Full Stack AEM Developer, you will contribute to the delivery and support of a world-class Adobe Experience Manager (AEM) solution. · +Qualifications · A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of profess ...
3 weeks ago
The Senior Manager of Retail Customer Experience will have primary responsibility for the day-to-day operation of CVS Health's Retail customer experience reporting, providing actionable insights that deliver business results, · act as a voice of the customer champion for CVS Heal ...
1 month ago
The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. · This leader is accountable for all aspects of the guest e ...
3 weeks ago
The Global SCC Experience Manager will lead the strategy, development, and delivery of the SCC program worldwide. The goal is to elevate member experience, increase engagement, drive loyalty, and support revenue growth. · The role involves developing a global member experience st ...
2 weeks ago
The Global SCC Experience Manager will lead the strategy, · development and delivery of the SCC program worldwide.This is a hybrid role based in our Boston office. · ...
2 weeks ago
The Senior Manager of Retail Customer Experience will have primary responsibility for the day-to-day operation of CVS Health's Retail customer experience reporting, providing actionable insights that deliver business results. · ...
1 week ago
Job description · Marathon Tours & Travel · Programme Manager - Seven Continents Club · This is hybrid role based in our Boston, MA office so you must be based within a commutable distance (Within state) · Destination Sport Experiences, through its' global sports travel brands ...
10 hours ago
Lead and execute a complete website redesign and relaunch. · ...
4 days ago
The Digital Experience Manager will ensure the accuracy, effectiveness and optimization of digital assets for KDP products across retailer digital shelves.This role centers on managing and evolving the content solutions that support our retailer digital content ecosystem. · ...
1 month ago
The Guest Experience Manager is the curator of memorable moments for guests at The Atlas Hotel. They orchestrate flawless service across all touchpoints, anticipate needs before they arise, and turn moments into memories through thoughtful personalization. · ...
1 month ago
The Team is looking for a BA to help gather requirements for strategic dev & integration work on their AEM platform.Expectation is to be able to provide product knowledge on AEM and perform data analysis & reporting leveraging SQL. · AEM · SQL and data analysis · Adobe suite · ...
3 weeks ago
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. · ...
1 month ago