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Operations Associate
5 days ago
Hennion & Walsh, Inc. Parsippany, United States Full time**Compliance Ops Associate - FINRA Series 24** · If you are a highly motivated individual and looking to join a vibrant growing company, Hennion & Walsh, Inc. may be the right choice for you. · **Overview**: · Hennion & Walsh is an advocate for the individual investor. We believe ...
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Associate, Brokerage
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JLL Parsippany, United StatesJLL supports the Whole You, personally and professionally. · Associate · Personalized benefits that support personal well-being and growth: · JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits packag ...
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Warehouse Receiving Associate
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Homans Associates II LLC Whippany, United StatesHomans Associates is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories ...
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Warehouse Receiving Associate
2 days ago
Homans Associates Whippany, United StatesHomans Associates is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories ...
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Warehouse Receiving Associate
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Softnetworks Whippany, United StatesThe Receiving Associate ensures that all requested information from incoming product is recorded and entered into the system. The Receiving Associate is tasked with ensuring that all incoming product matches counts and that the data provided is 100% accurate. · **Requirements**: ...
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Operations Associate
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IPG Health Parsippany, United States**Basic Information**: · - Location · - NJ Parsippany 3 Sylvan Way · - Posted Date · - 14-May-2024 · - Agency · - Trio · - Department · - Program Management · - Job Number · - 43346 · - Job Type · - Regular · - Posting Locations · - United States - Parsippany, New Jersey · - Work ...
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Account Associate
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Banking Associate
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TD Bank Florham Park, United States**Work Location**: · Florham Park, New Jersey · **Hours**: · 20 · **Pay Details**: · $ $30.00 USD · **Line of Business**: · Personal & Commercial Banking · The Banking Associate is a professional in banking, plays a key role in delivering TD's Brand promise at a store location. T ...
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Warehouse Associate
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Accounts Payable Associate
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Solix Inc Parsippany, United States**Primary Responsibilities and Duties**: · - Assist with the workload of the accounts payable function. · - Ensure timely payments of vendor invoices & expenses and maintain accurate records and control reports. · - Assist with some aspects of the third-party invoicing system wit ...
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Model Development Associate
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Santander US Florham Park, United StatesModel Development Associate · Florham Park, United States of America · As part of the Model Development department, you will be responsible for developing and managing advanced regulatory-compliant risk modeling solutions that are used in the day-to-day decision making of the ins ...
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Associate Creative Director, Copy
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Fingerpaint Marketing Cedar Knolls, United StatesReset your expectations of a health and wellness agency. Independent by design and built on a foundation of empathy, Fingerpaint celebrates what you bring as both a professional and an individual. With talent across the United States and Europe launching more than 200 brands, we ...
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Consumer Pain Associate Director
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Sales Floor Merchandise Associate
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HomeSense Parsippany, United StatesDiscovery is at the core of everything we do - whether it's a great value, incredible style, or building long-lasting partnerships with people around the world. That's what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Home ...
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Full-time Center Associate
1 week ago
The UPS Store #7020 Florham Park, United States Full timeThe Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our ...
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Part-time Center Associate
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The UPS Store #7020 Florham Park, United States Part timeThe Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly ad ...
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Rural Carrier Associate
1 week ago
United States Postal Service Morris, United States**PLEASE ALSO APPLY AT USPS.COM/CAREERS** · **RCA (RURAL CARRIER ASSOCIATE) - **CASES, DELIVERS AND COLLECTS MAIL ALONG A PRESCRIBED RURAL ROUTE USING A VEHICLE; PROVIDES CUSTOMERS ON THE ROUTE WITH A VARIETY OF SERVICES. · **Job Type**: Part-time · Pay: $20.38 per hour · Shift: ...
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Customer Service Associate
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Grundy Bank Morris, United States**Overview**: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Associate. As a Customer Service Associate, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries ...
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Environmental Svc Associate
1 week ago
Morris Hospital Morris, United States**DESCRIPTION OF POSITION** · - Provide a safe, sanitary environment at the main campus and affiliated healthcare centers through the performance of essential cleaning activities.- · **QUALIFICATIONS** · **Professional/Educational**- High school diploma or equivalent preferred. · ...
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Environmental Svc Associate
2 days ago
Morris Hospital Morris, United States**DESCRIPTION OF POSITION** · - Provide a safe, sanitary environment at the main campus and affiliated healthcare centers through the performance of essential cleaning activities.- · **QUALIFICATIONS** · **Professional/Educational**- High school diploma or equivalent preferred. · ...
QA Associate - Whippany, United States - ConnectiveRx
Description
Overview:
The Operations Quality Assurance Associate I will evaluate work completed by Operations agents against program SOPs, WINs, business rules, and other program-related documents for adherence to expectations outlined in the documents.
The QA Associate I must be able to use objective decision-making and critical thinking skills to determine whether audited work meets internal and external expectations.
The Operations Quality Assurance Associate I will be a subject matter expert for their respective assigned business unit(s) and will utilize analytical skills to analyze data, processes, and workflows to provide insightful, actionable coaching for the Operations Agents.
Responsibilities:
What you will do:
Coach Operations agents (peer to peer) on areas of opportunity for improvement found during evaluations, collaborate with training for Operations agents (i.e.
Performs and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit verification cases, patient assistance cases, software support calls/emails, inbound calls from patients or health care providers, data entry, etc.
Participates in internal, vendor, or client calibration meetings as required to address quality initiatives but does not lead themIdentifies and escalates critical quality issues appropriately to senior management
Assists with other QA-related functions and responsibilities as needed to meet department and company goals
Availability to work occasional evening and/or weekend hours to meet company and departmental goals as the business need arises
Auditing work completed by Operations agents
Sending feedback to Operations leadership on agent performance
Attending meetings, helping with data analysis, and other duties as assigned
Qualifications:
What we need from you:
Highschool or relevant experience
1
3 years as a Case Manager, Benefit Verification Specialist, or Contact Center agent at ConnectiveRx, or equivalent experience in a similar role in another company, or 1
3 years of prior quality control experience
Moderate Excel ability (data validation, data entry, tables, simple formulas) Experience with technical writing (e.g., SOPs, User Manuals, Work Instructions), typing, and PowerPoint ability.
Knowledge Solid working knowledge of quality-orientated services such as accuracy management, performance metrics, customer experience/satisfaction, healthcare benefits, and SOP execution.
Health Care Experience is required, specifically claim processing, contact center, benefit verification, or similar industry experience. Call Center and/or Claim Processing experience is a plus.Problem-solving, results-oriented, active listening, and high attention to detail. Monitor telephone calls and communications between The Customer and The Customer Care Center. A strong understanding of empathy across the Customer Care Center is required in all patient interactions. Ensure provision of exceptional customer service required in customer care case management engagement. Work in a matrix environment requiring strong collaboration skills.
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