- Responds to emails and telephone calls from customers and commercial outside representation in a professional and timely manner
- Provides full and accurate information to customers to help them submit inquiries, purchase orders, requests for order status or documentation
- Enters data for quotes and sales orders in Axis platform. Accurately provides pricing on both via all sources as determined by Managers
- Utilizes SAP for sales order acknowledgements, invoices, and customer related details; uses BI Analysis for reporting purposes
- May work with OEM and Service Center Customers who submit orders via EDI or require forecasts and orders be accessed via the customers online portal
- Monitors and updates order backlog weekly. Provides order status to customers by request
- Completes price change requests as directed by Managers
- Expedites sales orders when necessary and provides customers with timely updates
- Follows/tracks orders through production and shipping as necessary
- Resolves customer service problems, interfacing with necessary departments and personnel
- Steps in to cover other teammates responsibilities during absences
- Will be trained on STCs Quality Management System (QMS) and will receive training as an ISO/IATF internal auditor
- All other duties as assigned
- A bachelors degree in related field preferred
- 2-5 years experience in customer service, sales, marketing, or related fields preferred
- Ability to successfully multi-task/prioritize projects in fast-paced environment. Organizational skills are key
- Proficiency in office-related computer skills and Microsoft Office Suite Applications
- A familiarity with SAP, Online Customer Portals, EDI, and e-commerce considered a plus
- Excellence in verbal and written communications
- Must be articulate, energetic, personable and a team player
- Must exhibit skills that demonstrate attention to detail, dependability, and professionalism
- Regular, full-time, predictable onsite attendance is an essential function of this role
- Lead and promote health and safety work practices as required by regulatory agencies and company policy
- Ability to pass hair follicle drug/physical/background check
- Legally authorized to work in the US
-
Customer Service Representative
2 weeks ago
Phoenix Industries Hubbard, OH, United States Freelance**Join and take off with Hubbard, OH** · As one of the largest independent fleet managers in Germany, we manage around 80,000 vehicles for over 230 renowned companies. The basis of our success is innovative and tailored fleet management solutions for our customers. · To strengthe ...
-
Customer Service Representative
2 days ago
The Cooper Companies Trumbull, United StatesOur Customer Service Representative will provide customer service to internal & external customers in a front-line call center service environment. He/she/they will transact customer orders, provides customer assistance/advice, process returns, enter complaints and performs probl ...
-
customer service representative
2 days ago
Family Dollar Farrell, United StatesFamily Dollar - 701 SHARON NEW CASTLE RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Compl ...
-
Telephone Customer Service Representative, Call
2 weeks ago
Neptune Enterprises Church Hill, PA, United States FreelanceWe are looking for Telephone Customer Service Representatives, Call Center Agents m/f/d in the area of Church Hill, PA for an online automotive portal. · As a Telephone Customer Service Representative, Call Center Agent m/f/d, your responsibilities will include: · Tasks · - Conta ...
-
Penske Truck Leasing Youngstown, United States Full time350 Victoria Rd, Youngstown, OH 44515 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before ...
-
Patient Services Representative
3 days ago
UPMC Hermitage, United StatesDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
patient services representative
3 days ago
University of Pittsburgh Medical Center Hermitage, PA , USA, United StatesDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
The Cooper Companies Trumbull, United StatesCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technolo ...
-
customer service representative
1 week ago
Family Dollar Manistee, United StatesFamily Dollar - 170 MEMORIAL DR [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
customer service representative
3 days ago
Family Dollar Brookfield, United StatesFamily Dollar WARREN SHARON RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
-
Sales Representative, Inside Sales Service
6 days ago
Sapphire Solutions Lake Milton, United StatesThe GERMAN WATER and ENERGY GROUP (GWE) is a manufacturer of innovative products and developer of integrated applications for well construction and geothermal energy. As a leader in expertise and technology, we combine proven products with intelligent innovations. We are highly s ...
-
Skyline Enterprises Ellwood City, United StatesIn Ellwood City, the UKB provides care for approximately patients per year, employs around staff, and has a balance sheet of 1.6 billion euros. In addition to over 3,300 medical and dental students, 585 individuals are trained in various healthcare professions each year. The UKB ...
-
Assistant Manager, Cultivation
3 days ago
Verano Holdings Sharon, United States**Job Summary**: · The Assistant Cultivation Manager is responsible for providing support to the Cultivation Manager and Staff in all aspects of the propagation operational policies, objectives, and initiatives in their assigned facility. · **Essential Duties and Responsibilities ...
-
Call Center Representative
3 days ago
SCU Credit Union Sharon, United StatesSCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide range of products and services; to support the diverse communities we serve through education and collaboration; and to foster a rewarding environment for our ...
-
Office Manager
3 days ago
Fujitec America Sharon, United States**FUJITEC AMERICA, INC.** · **OFFICE MANAGER** · **JOB SUMMARY** · Responsible for successfully managing a branch office's administrative processes, which include finance, union employee human resources and payroll. This position exercises discretion and independent judgement wit ...
-
Customer Service Representative Inbound M/F/D
2 weeks ago
Stellar Enterprises New Galilee, PA, United States Freelance**natur** strom is the leading independent, sustainable energy provider in Germany. Since 1998, we have been committed to a climate and environmentally friendly, decentralized energy supply based on renewable energies. We see ourselves as pioneers in the energy industry and in th ...
-
UPMC Hermitage, United States Full timeA Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subse ...
-
Automotive Master Commercial Vehicles
2 weeks ago
Neptune Enterprises Sharon, PA, United States Freelance**Commercial Vehicle Master Technician (m/f/d)** · We are a Mercedes-Benz and smart dealership with locations in Baden-Baden, Nagold, Calw, Gaggenau, Rastatt, Herrenberg, Ulm, Neu-Ulm, and Laichingen, currently employing over 740 employees. At our Nagold location, we also represe ...
-
Junior Salesperson
2 weeks ago
Skyline Solutions Sharon, PA, United States Freelance**Company:** · - Gerstenmaier GmbH Car Dealership- Bäumbachallee Gaggenau bauschatz- ŠKODA Sales and Service Partner**Contact Person:** · - Sharon Steinhauer · **Job Details:** · - Job ID: Job Title: Sales Representative (m/f/d)- Location: 76571 Gaggenau- Department: Sales- Emplo ...
-
Diamond Dynamics Andover, OH, United States FreelanceOur client, located in Andover, OH, is a leading company in the manufacturing of high-end scientific instruments and providing solutions to laboratories worldwide. They are currently seeking an experienced Customer Order Processor with strong organizational and language skills to ...
Customer Service Representative - Wheatland, United States - Zekelman Industries
Description
About Us:
Do you want to work for a stable, growing organization that reaches back more than 130 years?? Our steel tube and pipe products have helped build landmarks and buildings in North America; Come build your career at Zekelman Industries
Job Description:Sharon Tube, a division of Zekelman, is seeking a Customer Service Representative. This position is responsible for assisting with customer needs effectively and efficiently by providing complete customer service from the point of inquiry through shipment and invoicing. The position will build relationships in an effort to get the first call and last look--establishing a position as front-line customer advocate. The position will manage their desk independently and will be expected to be an expert for their own assigned customers. This position will be located at the Church Street Facility and report to the Customer Service Manager.
Responsibilities:
Qualifications:
Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits.? In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.
M/F/D/V
We are Zekelman Industries.
We manufacture superior quality tubular and related products, and provide outstanding service for our valued customers.
We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.