- Be in service to self and others
- Build something that captures our collective ideals
- Be dedicated to the art and the science
- Have courage to do the right thing
- Embodies Numinus mission, vision, purpose, and values to the team.
- Builds a unified and productive partnership with their Medical Director, acting cohesively and in service to one another.
- Attracts and employs individuals who represent the mission, vision, purpose, and values of Numinus.
- Identifies training needs within the clinic and facilitates training for team members (new and existing).
- Conducts and leads engaging bi-weekly team meetings and productive morning huddles.
- Creates a high-performance culture, using proper performance management practices consistently.
- Fosters strong engagement among team members, measured through Net Promoter for Employees.
- Manage staff by assigning and delegating tasks as needed.
- Develop protocols and procedures to improve staff productivity.
- Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals.
- Performing the hiring, training, and performance evaluation of staff members.
- Creates a client centric culture that emulates Transformative Service expectations.
- Promotes and leverages Net Promoter at every opportunity to provide positive and constructive feedback.
- Ensures that every interaction represents Agility, whereby clients are navigated to appropriate services and objections and cancellations are overcome.
- Seeks opportunities to improve the service experience for our clients.
- Coaches the team to provide outstanding service, having crucial conversations when needed.
- Maintains composure under pressure and during times of change and stress.
- Ensures the office is compliant through annual certifications with all applicable organizations, as required, including necessary training.
- Ensures all Health and Safety requirements are implemented, along with emergency protocols and supplies.
- Act as a liaison between patients, their families and additional care staff.
- Developing procedures to deliver optimal patient care.
- Design and implement business strategies to help the clinic meet organizational goals.
- Managing the clinic's budget, billing system, and inventory.
- Support direct team members in their professional development (remove barriers, provide feedback, and create opportunities)
- Actively verifies that the clinic operates daily representing our Setting standards.
- Develops strategies to acquire new clients and retain our loyal clients.
- Builds reciprocal referral relationships with neighboring health clinics.
- Achieves revenue and net income targets as outlined in the annual budget.
- Manages expenditures wisely, constantly looking for ways to improve profitability.
- Adjusts and manages schedules to maximize productivity, profitability, and the client experience.
- Motivates, guides and coaches providers and team members to achieve revenue and net income targets.
- Partners with the Medical Director to ensure providers embody our Philosophy of Care and performance standards.
- Ordering stock and supplies for the clinic, overseeing the purchasing, maintenance, and repair of clinic equipment.
- Ensure that all policies and procedures function in accordance with state and federal laws.
- Plan and manage the clinic's budget and approve payroll.
- Is committed to understanding and demonstrating the Numinus values on a daily basis.
- Developing direct reports and others
- Building effective teams
- Drive for results
- Conflict management
- Customer focus
- Decision Quality
- Business Acumen
- Composure
- Humor
- Previous experience in medical administration/people leadership position required
- High school diploma/GED required
- Strong interpersonal skills and focus on customer service
- Excellent verbal and written communication skills
- Detail oriented and self-motivated
- Must be able to multi-task and work well with a team
- Reliable, professional and friendly
- Computer and technology proficiency
- 401(k) matching
- Paid time off starting at 4 weeks per year
- Flexible spending account
- Health, Dental, Vision & Life insurance
- Paid time off starting at 4 weeks per year
- Referral program
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Clinic Manager - Layton, United States - Numinus
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Description
Job Description
Job DescriptionSalary:Numinus Wellness (TSX: NUMI) helps people to heal and be well through the development and delivery of innovative mental health care and access to safe, evidence-based psychedelic-assisted therapies. The Numinus model - including psychedelic research, training, and clinic care - is at the forefront of a transformation aimed at healing rather than managing symptoms for depression, anxiety, trauma, pain and substance use. At Numinus, we are leading the integration of psychedelic-assisted therapies into mainstream clinical practice and building the foundation for a healthier society.
Our North Star: Be the most trusted brand in the psychedelic space.
Our Mission: We are bringing transformative healing to communities through innovative therapies backed by science and scalable operations.
Our Vision: A world where everyone feels connected and whole.
Our Values
Responsibilities
Our Team
Our clients
Our Business
Leadership Behaviours and Competencies
Experience
Benefits: