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Layton

    Clinic Manager - Layton, United States - Numinus

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    Description

    Job Description

    Job DescriptionSalary:

    Numinus Wellness (TSX: NUMI) helps people to heal and be well through the development and delivery of innovative mental health care and access to safe, evidence-based psychedelic-assisted therapies. The Numinus model - including psychedelic research, training, and clinic care - is at the forefront of a transformation aimed at healing rather than managing symptoms for depression, anxiety, trauma, pain and substance use. At Numinus, we are leading the integration of psychedelic-assisted therapies into mainstream clinical practice and building the foundation for a healthier society.

    Our North Star: Be the most trusted brand in the psychedelic space.

    Our Mission: We are bringing transformative healing to communities through innovative therapies backed by science and scalable operations.

    Our Vision: A world where everyone feels connected and whole.

    Our Values

    • Be in service to self and others
    • Build something that captures our collective ideals
    • Be dedicated to the art and the science
    • Have courage to do the right thing

    Responsibilities

    Our Team

    • Embodies Numinus mission, vision, purpose, and values to the team.
    • Builds a unified and productive partnership with their Medical Director, acting cohesively and in service to one another.
    • Attracts and employs individuals who represent the mission, vision, purpose, and values of Numinus.
    • Identifies training needs within the clinic and facilitates training for team members (new and existing).
    • Conducts and leads engaging bi-weekly team meetings and productive morning huddles.
    • Creates a high-performance culture, using proper performance management practices consistently.
    • Fosters strong engagement among team members, measured through Net Promoter for Employees.
    • Manage staff by assigning and delegating tasks as needed.
    • Develop protocols and procedures to improve staff productivity.
    • Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals.
    • Performing the hiring, training, and performance evaluation of staff members.

    Our clients

    • Creates a client centric culture that emulates Transformative Service expectations.
    • Promotes and leverages Net Promoter at every opportunity to provide positive and constructive feedback.
    • Ensures that every interaction represents Agility, whereby clients are navigated to appropriate services and objections and cancellations are overcome.
    • Seeks opportunities to improve the service experience for our clients.
    • Coaches the team to provide outstanding service, having crucial conversations when needed.
    • Maintains composure under pressure and during times of change and stress.
    • Ensures the office is compliant through annual certifications with all applicable organizations, as required, including necessary training.
    • Ensures all Health and Safety requirements are implemented, along with emergency protocols and supplies.
    • Act as a liaison between patients, their families and additional care staff.
    • Developing procedures to deliver optimal patient care.

    Our Business

    • Design and implement business strategies to help the clinic meet organizational goals.
    • Managing the clinic's budget, billing system, and inventory.
    • Support direct team members in their professional development (remove barriers, provide feedback, and create opportunities)
    • Actively verifies that the clinic operates daily representing our Setting standards.
    • Develops strategies to acquire new clients and retain our loyal clients.
    • Builds reciprocal referral relationships with neighboring health clinics.
    • Achieves revenue and net income targets as outlined in the annual budget.
    • Manages expenditures wisely, constantly looking for ways to improve profitability.
    • Adjusts and manages schedules to maximize productivity, profitability, and the client experience.
    • Motivates, guides and coaches providers and team members to achieve revenue and net income targets.
    • Partners with the Medical Director to ensure providers embody our Philosophy of Care and performance standards.
    • Ordering stock and supplies for the clinic, overseeing the purchasing, maintenance, and repair of clinic equipment.
    • Ensure that all policies and procedures function in accordance with state and federal laws.
    • Plan and manage the clinic's budget and approve payroll.

    Leadership Behaviours and Competencies

    • Is committed to understanding and demonstrating the Numinus values on a daily basis.
    • Developing direct reports and others
    • Building effective teams
    • Drive for results
    • Conflict management
    • Customer focus
    • Decision Quality
    • Business Acumen
    • Composure
    • Humor

    Experience

    • Previous experience in medical administration/people leadership position required
    • High school diploma/GED required
    • Strong interpersonal skills and focus on customer service
    • Excellent verbal and written communication skills
    • Detail oriented and self-motivated
    • Must be able to multi-task and work well with a team
    • Reliable, professional and friendly
    • Computer and technology proficiency

    Benefits:

    • 401(k) matching
    • Paid time off starting at 4 weeks per year
    • Flexible spending account
    • Health, Dental, Vision & Life insurance
    • Paid time off starting at 4 weeks per year
    • Referral program

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