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    Homecare Clinical Operations Manager - Salt Lake City, United States - Intermountain Health

    Intermountain Health
    Intermountain Health Salt Lake City, United States

    3 weeks ago

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    Description

    Job Description:


    This position works in collaboration with other area leaders to provide oversight of daily activities to a designated geographic area and discipline, Home Health or Hospice, within Homecare and Hospice.

    This person ensures optimal outcomes with caregiver engagement and the fundamentals of extraordinary care - patient experience, quality, safety, access, stewardship.

    What does it mean to be a part of our Homecare & Hospice team?
    Home is where families gather, where special occasions are celebrated, and where memories are made. Most of all, home is where you feel comfortable, relax, reflect, and heal.

    Intermountain Homecare & Hospice is privileged to be the caring hands of Intermountain Healthcare in the home bringing quality, compassion, skill, and excellence.

    Homecare allows patients to be at home, where they want to be, through their health journey. This exciting work allows you to develop your clinical skills while experiencing this unique and highly rewarding care environment.

    Enhance your career by learning unique skills such as wound care, injection and medication administration, IV monitoring, and patient/caregiver education.


    Posting Specifics:

    Benefits Eligible:
    Yes

    Shift Details:
    Full time, 40 hours salary

    Unit/

    Location:
    Salt Lake City

    Minimum Qualifications
    Bachelor's degree in Nursing (BSN). Education must be obtained from an accredited institution. Degree will be verified.
    Current state license in his/her discipline.
    Basic Life Support (BLS) Certification for healthcare providers.
    Current driver's license, insured and reliable transportation, and an acceptable driving record.
    Three years of clinical experience.
    Demonstrated communication skills in recommending quality, customer service, and safety improvement measures.
    Demonstrated knowledge of mandatory, Joint Commission, state and federal regulations.
    Experience in developing and promoting programs and/or initiatives in a related setting.

    Preferred Qualifications
    Master's degree in healthcare
    Doctorate in healthcare
    Experience in a Home Care setting
    Two years of supervision experience
    Experience in managing healthcare-related business operation, including budgeting, management, billing process, compliance, quality, and accreditation
    Experience teaching or mentoring
    Scope


    The Clinical Operations Manager is a participating member of the Homecare and Hospice's Coordinating Council and the Home Health & Hospice Leadership Team.

    The leadership collaboration has oversight for all caregivers and patients in a designated geographic area and discipline, Home Health or Hospice, within Homecare and Hospice.

    This position has agency accountability, typically across several locations.


    Typical Distribution of Job Duties:
    50% Tactical, 40% Operational, 10% Strategic.

    Job Essentials


    • Oversees day to day operations; responsible for problem solving and providing quality services.
    • Contributes to strategic planning, standardization, best practices, and attainment of organizational goals.
    • Responsible for successfully implementing and integrating clinical best practices by allocating available resources to promote efficient, effective, safe, and compassionate clinical care
    • Provides input into operational-level decisions, and keeps caregivers informed of system-wide activities and initiatives.
    • Facilitates collaboration among interdepartmental disciplines.
    • Establishes a culture that models the vision, mission, values and Intermountain Healthcare's Healing Commitments and acts as a role model.
    • Builds a cohesive team and promotes caregiver engagement.
    • Responsible for development, implementation, and management of annual capital/operating and personnel (FTE) budget for region.
    • Maintains knowledge of financial processes that enables effective management, problem solving, and appropriate utilization of resources. Manages expenses to meet financial goals of department.
    • Responsible for recruitment, retention, and caregiver satisfaction. Ensures competent and sufficient number of caregivers to meet patient care needs, which includes hiring, orientation, and managing staffing to a changing census.
    • Evaluates staff competencies, mentors staff, and provides professional development opportunities.
    • Ensures that new skill training and ongoing competency verification is completed.
    • Evaluates staff competency through use of performance reviews and peer reviews.
    • Encourages the incorporation of Healing Commitments in every aspect of patient care delivery.
    • Responsible for regional performance and compliance with patient safety initiatives, federal, state, and other regulatory bodies such as Joint Commission, OSHA, CMS, DOPL, and other regional specific accrediting and certifying bodies.
    • Ensures that conditions of participation of met.
    • Monitors and improves patient satisfaction scores utilizing metric, benchmarks, and reports. Develops and implements actions plan to achieve desired outcomes.
    • Ensures quality programs by reviewing outcomes and following up as needed to address outcome issues.
    • Approves, creates, and supervises new programs. Evaluates present programs, determines need for revision, and/or development of programs.
    • Trains and monitors staff in proper documentation, billings standards, and medical coding.

    Physical Requirements:


    Ongoing need for caregiver to see and read information, labels, and monitors, identify equipment and supplies, and be able to assess patient needs.


    - and
    • Frequent interactions with patient care providers, patients, and visitors that require caregiver to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.

    - and
    • Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
    This includes frequent computer use and typing for documenting patient care, accessing needed information, etc.

    - and
    • In some cases (such as when required to provide patient care) will have the same physical requirements as those of direct patient care clinician.

    - and
    • May be expected to stand in a stationary position for an extended period of time.

    Anticipated job posting close date:
    05/31/2024


    Location:
    Homecare - Salt Lake City


    Work City:
    South Jordan


    Work State:
    Utah


    Scheduled Weekly Hours:
    40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
    $ $76.76


    We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

    Learn more about our comprehensive benefits packages for our

    Idaho, Nevada, and Utah based caregivers , and for our

    Colorado, Montana, and Kansas based caregivers ; and

    our commitment to

    diversity, equity, and inclusion

    .
    Intermountain Health is an equal opportunity employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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