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    Branch Supervisor I - Columbus, United States - Northrim Bank

    Northrim Bank
    Northrim Bank Columbus, United States

    4 weeks ago

    Northrim Bank background
    Description
    At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.

    Employee Benefits:
    Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
    Paid Time Off to include select paid holidays
    Retirement Benefits with generous 401K match
    Some Other Favorite Employee Benefits Include
    Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more
    Pay is depending on experience. Minimum is $23.00/hour
    Position Summary

    The Branch Supervisor leads assigned branch staff and collaborates with the Assistant Branch Manager to achieve efficient operation of branch activities by coaching, motivating, and training employees with regards to Superior Customer First Service, Sales and Teamwork.

    Other duties include staff scheduling, and contributing/participating in employee performance reviews and meetings.

    This position may originate and close consumer loans as well as sell/service products and services, if properly licensed, available through Northrim Investment Services (NIS).

    The following duties are intended to provide a representative summary of the major duties and responsibilities and


    ARE NOT
    intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties.
    Essential Duties and Responsibilities
    Coordinate and monitor daily Branch operations/workflows and staff schedules, to include timecard review. Actively look for ways to increase productivity and efficiencies within the Branch.
    Perform, review, and approve over-the-counter general and complex paying and receiving transactions.

    Oversee in-branch activities and customer inquiries to include approving transactions, completing customer service requests for cash and non-cash transactions, account inquiries, check and ACH stop-payment, lost/stolen checks, statement and research requests.

    Monitor and direct Teller/Universal Banker staff delivery of Superior Customer First Service and provide on-going coaching/training to support Bank Transformation.

    Maintain a comprehensive knowledge of all Northrim deposit products and services, and a basic understanding of those offered by Northrim's Affiliates to make effective Referrals.

    Identify cross-sell opportunities to gain, build and retain banking relationships. Refer and sell products/services to fit the customers' needs. Assist with achieving the Branch goals set forth in the annual departmental strategic plan.
    Assist customers, resolve problems and manage the customer experience in order to consistently exceed customer expectations.
    Process overdraft exceptions and management activities in absence of Branch Manager (Br Mgr.) and/or Assistant Branch Manager (ABM).
    Open/Close the Branch, and Control currency/coin in a responsible manner within security guidelines and drawer limits. Ensure all branch cash drawers balance daily within Northrim Transaction Error/Outage Guidelines.
    Work closely with the Security/Risk Management Department to recognize fraudulent transactions and prevent losses. Recognize systemic indicator of fraudulent activity to prevent potential losses to the Bank and its customers.
    May originate and close/book Consumer Loans. If properly licensed, sell and service products/services offered through NIS.
    Complete online, written and in-person compliance training within established timeframes.
    Other uties as assigned.
    Position Specific Responsibilities
    Branch Supervisor I

    Provide escalated customer service support to internal and external customers via phone, email, and online requests in a courteous and efficient manner.

    Provide support to the Br Mgr.

    and ABM to ensure all customer service compliments, complaints and suggestions assigned to the customer comment application are addressed in a timely manner and with a high level of customer satisfaction.

    Branch Supervisor II

    Oversee the branch incoming queues and ensure customer problems are satisfactorily resolved by clarifying issues, researching and exploring answers, suggesting solutions, implementing resolutions, escalating issues as warranted, and validating customer needs are met.

    Maintain an advanced knowledge of Northrim deposit products/services, electronic banking applications, and Affiliate products/services. Maintain a foundational understanding of consumer and commercial loan products to make effective Referrals.

    Oversee and perform account maintenance activities such as changes to; new account ownership, address, contact information, marital status and opt in/out requests.

    Work with ABM and Br Mgr.

    to prescreen and interview for hiring of new employees, provide feedback for performance coaching/reviews, to include written format and meeting participation through observation.

    Supervisory Responsibilities
    Carry out supervisory responsibilities in accordance with the company policies and applicable laws.
    Oversee productivity, ensure accountability, value differences, and motivate and develop staff. Responsibilities include collaborating and coordinating with the ABM/Br Mgr.

    to recruit, retain and grow employees; delegate/follow-up workflows and help prepare and participate with performance evaluations; working with the ABM/Br Mgr.

    to address work related issues.
    Ensure employees complete compliance training within established timeframes; understand and implement compliance requirements applicable to their positions.
    Qualifications
    Education
    High School Diploma or equivalent.
    Experience
    Branch Supervisor I
    Three years of customer service and sales experience to include:

    Two years of related financial institution experience.
    One year of supervisory experience preferred.

    Branch Supervisor II
    Four years of customer service and sales experience to include:

    Two years of related financial institution experience.
    One year of supervisory experience required.

    Branch Supervisor I and II
    Equivalent combination of education and/or experience that fulfill the requirements of the position may be considered.
    Related Education, Financial Institution, Military experience may be used as a substitute for education or work experience.

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