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    IT Project Engineer - San Antonio, United States - DOCUmation

    DOCUmation
    DOCUmation San Antonio, United States

    4 weeks ago

    Default job background
    Description

    Position:
    Project Engineer


    Department:
    MIT Help Desk


    Reports To:
    IT Service Delivery Manager


    Salary grade:

    DOE

    FLSA Status:
    Full Time / Exempt


    Location:
    San Antonio


    Description


    The IT Project Engineer's role is to analyze and accurately resolve escalated client hardware and software issues in a timely manner.

    Designing and implementing functional server infrastructures for new customers.


    Responsibilities


    • Server troubleshooting, installations & migrations
    • Switch and Router installation & management
    • Backup systems installation, management, and DR replication
    • Escalated Technical Support
    • Customer on-boarding/Project planning
    • Software management
    • Configuration/change management
    • Patch management & Troubleshooting
    • Vendor management for troubleshooting purposes
    • Documentation of technical information
    • Mentor team members on technical issues
    • Must be flexible with O.T. and shift changes

    Experience & Required Skills


    • Ability to recommend and deploy server infrastructure solutions to meet business requirements.
    • Can conform to shifting priorities, demands, and timelines while maintaining professionalism and managing stress.
    • Minimum of 7 years' experience managing Active Directory in an enterprise environment
    • Minimum of 7 years' Network, Server, and Desktop support in an enterprise environment
    • Microsoft Certifications/Application Platform experience
    • Cisco, Microsoft, Hyper-V and VMware certifications and experience are strongly preferred
    • Excellent interpersonal, verbal, and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.

    Education & Certification


    • Bachelor's Degree in Computer Science, Information Systems or related field, or equivalent combination of education and a minimum of 7 years' experience
    • CompTIA Network+, Security+; Strongly Preferred
    • FortiGate Experience; Strongly Preferred
    • Datto Experience; Strongly Preferred
    • MCSE Server Infrastructure; Preferred

    Support Schedule


    • May require ability to work at night, off-hours, holidays, and weekends (on-call rotation).
    • May require emergency on-site support during severe storm mobilization and electric system damage restoration.

    Physical Requirements


    • Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of lifting/force frequently

    Special Requirements


    • Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

    Note:

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

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